yes they did but we went in a group. if u read the the blog i mentioned. there is a guy name andrew. u can email him and  maybe he can guide u. we all got together through him.
if u see the blog. alot of the best western personel r in it trying to blame we the customers for their mistake.
we should have just complained to tppm n the  request for refund.

Since we got full refund we didnt proceed further.