HI have anyone signed up with exchange vacation club best western. We signed up early this year. AT the beginning there was so much promises and the guy told us that for malaysian holiday booking need to book two weeks ahead, and if overseas need to book one month ahead. They gave us free stay at Anantara group. so we planned a trip to phuket in august. We informed the person in charge to do all booking required , at that times was told no problem, everything done. When called to clarify on somethings early may , we were told no booking done as fully booked. When i checked online booking , plenty of rooms available. When queried further, the manager now telling got quota lah thatlah, thislah, the same old rubbish all other vacation club also says. SO we told them to list out other SPG hotel, but the booking department said even that is fully booked. i feel this is utter rubbish.
When we were asked to sign up , no such thing mentioned, the guys told everything is smooth with their travel club. ( comparing with other travel club but we did not sign up with them, just listened to their talk ). THis booking 5 months ahead also they cant guarantee us. When we want to cancel the programme, due to their inefficiency, their team are saying got penalty almost 2K+, i want to make an official complaint against them, anyone can guide me further. We really felt cheated .
Please guide me.

This post has been edited by mys3: Sep 21 2016, 09:48 AM

Just for the info u guys can check on
http://dreamyskyblue.blogspot.my/2015/09/e...-club-scam.html

, looks like many were lured in signing up with them.
As for my case, i did not manage to report as when we went in a group to ask further , they refunded our full money on the spot through IBG. We were lucky in that way.

Hope whomever signing up do a thorough research and get everything black and white on the spot, Dont give them their own sweet time to send you the terms and condition. It is alot of money involved.

yes they did but we went in a group. if u read the the blog i mentioned. there is a guy name andrew. u can email him and maybe he can guide u. we all got together through him.
if u see the blog. alot of the best western personel r in it trying to blame we the customers for their mistake.
we should have just complained to tppm n the request for refund.

Since we got full refund we didnt proceed further.