I had send an email explaining 3 weeks ago about a mistake in my annual statement, but no reply so far.
I had sent another email about 1.5 week ago, to resend the email. Both times I got the auto-reply:
"(This is an auto reply to inform you that we have received your email successfully)

Dear Valued Policyholder,

Thank you for contacting Great Eastern Life Assurance (Malaysia) Berhad.

We would like to inform you that we are experiencing an unusually high volume of emails and it will take us longer than usual to respond to you. Please allow us 4 working days to get back to you.

Alternatively, please contact our Customer Service Careline at 1300-1300 88 from Mondays to Fridays 8.30 am to 5.15 pm (except Public Holidays). For customers residing outside Malaysia, we can be reached at +603 4259 8888. Our Customer Service Officer would be glad to assist you.
"

Both times they did not contact me in the 4 days.

Has anybody ever received a reply from Great Eastern?

A call to your servicing agent or direct line, perhaps? You should know that Malaysian corporate culture is 'No call, No urgent to respond'

-deleted- (double posted)

This post has been edited by Hun Eung: May 14 2016, 12:10 PM

Already tried servicing agent, he asked me to contact customer care.

Walk up to their office

Hv u tried what the agent suggested? Perhaps u can get faster response by doing that.

you may call customer care directly while waiting for the email reply.

That would be my last resort.

Yes, they have an email address from which they can be contacted.

Some things are easier to explain through email with attachments that can be seen than through talking to somebody.
Anyway, calling is my next option.

Their facebook team asked me to try emailing again.

complain & F**K your agent la, i called my agent to inform I've not received any statement.

less than 3hrs, agent informed main office, they called and do verification + send me the softcopy.

just did it last week. also, last minute..

last resort, walk to office

Great eastern sent an email after more than a month. Reason was that they have a big surge of emails.

Agent doesn't seem to be very active anymore.

I've sent email to them on 28 april, then replied me back on 28 may,

agent no more work for great eastern, call service number always nobody pick up

here's their replied
Dear Mr Tan,

We apologise for the delay in our reply as we are currently experiencing sudden surge in the volume of emails. Some of our policyholders may encountered longer waiting time for their emails to be answered.

Well try to see if any non-servicing agent can help you on this

Exactly, and they say that while their initial auto reply email already says:
"We would like to inform you that we are experiencing an unusually high volume of emails and it will take us longer than usual to respond to you. Please allow us 4 working days to get back to you."

This really seems like some old school company.
They should know not to put an email address if they can't reply within a reasonable amount of time.

So why do they put an email address on their site?

I already send them all the documents as proof. Once I call them and explain I will need to email everything again.
At that point I will have wasted even more time and money to get their mistake corrected.

I also asked their people at facebook already if they may have another email address I can send my enquiry to.
They simply say no.

Great eastern isn't using any emails for communication?

Somebody from great eastern called today. They have different payment information in their system compared to my bank statement.

I can foresee this will take a lot of time to fix. Will just cancel the policy and let my money talk instead. It's just a super low yield life insurance policy anyway.

sorry to see that you had a bad experience, hopefully it did not affect your faith on insurance.

I'll keep medical insurance since it is a necessity.

I just remembered they have an e-connect system where you can supposedly see a lot of information inside.
Account is inactive so have to get a new pin.
I remember I tried this twice before but I never received a pin.

Message on the screen just now:
Forgot Password

You have successfully request for a new password. New password will be mailed to your address within 7 working days.

Let's see if this system now works.

I also have the same kind of problem with them. I emailed them 3 days ago and got a reply about my question. I replied to their email asking for further clarification and so far have not received any reply yet.

Tried e-connect last year and never received the pin. I've tried again today. Let's see if they bother to send anything.

Does anyone know if they still issue receipts for premium payments? If they do not how does one prove to LHDN that one is paying for insurance?

There is a statement called SLAPP is for income tax declaration purpose. You may email or call them, if your email has not registered with Great eastern yet, then they will post to you.

Does that mean that we have to ask them for the SLAPP every year? So now the onus is on us to ask? I used to receive official receipts after I paid my premium.

The returns for the life insurance policy after more than 10 years are less than 1%.
I'll keep my medical insurance.

Previously I had changed the address for all my policies and I have received letters on my new address from GE.
Also, my current address was used as verification during the phone call.

I don't have much hope seeing how they handle all their internet related communication.

Yeah, I know what it's for, but not much use anymore at the moment.

What is the actual (not projected) return from those products?

You mentioned "If you are looking for higher rebates I suggest you look into the savings (more guaranteed returns) plans or investment link products."

So I asked what are the actual returns for these products.

To be more clear: What are the actual returns from savings plans and investment link products from your experience?

I think there is a misrepresentation here.

Investment does offer certain cash value but that cash value is used to hedge against the future cost of insurance so any early cash out will cause your insurance policy to lapse earlier than projected.

And again I have to say saving plan is for saving. Don't expect some kind of high return.

Let me copy paste what I posted in another thread

Think of the endowment or "saving plan" as an alternative towards
1. Tax rebate
2. You can nominate a person to inherit whereas FD can't
3. You're putting aside that money for retirement age / Children education
4. You've a chunk of money that you don't plan to utilize and would like to put it at a slightly above FD rate return and somewhere with not so high risk kind of investment.
5. You don't contribute to EPF and would like to put in some kind of "savings" as a form of retirement fund.

All the above is NOT APPLICABLE" if you:
1. Don't give a damn, figure too small
2. Don't give a damn
3. Think you have better investment out there and you know how to save
4. You don't give a damn about saving altogether
5. You don't give a damn about retirement altogether

If you have trouble understanding between definition of "Saving" and "Investment"
1. Saving is income not spent, or deferred consumption. Methods of saving include putting money aside in, for example, a deposit account, a pension account, an investment fund, or as cash.[1] Saving also involves reducing expenditures, such as recurring costs. In terms of personal finance, saving generally specifies low-risk preservation of money, as in a deposit account, versus investment, wherein risk is higher; in economics more broadly, it refers to any income not used for immediate consumption. - https://en.wikipedia.org/wiki/Saving

2. To invest is to allocate money (or sometimes another resource, such as time) in the expectation of some benefit in the future.

In finance, the expected future benefit from investment is a return. The return may consist of capital gain and/or investment income, including dividends, interest, rental income etc.

Investment generally results in acquiring an asset, also called an investment. If the asset is available at a price worth investing, it is normally expected either to generate income, or to appreciate in value, so that it can be sold at a higher price (or both).

Investors generally expect higher returns from riskier investments. Financial assets range from low-risk, low-return investments, such as high-grade government bonds, to those with higher risk and higher expected commensurate reward, such as emerging markets stock investments. - https://en.wikipedia.org/wiki/Investment

Understood on the above. Do you happen to know any actual returns for AIA plans?

Hi

You may refer to our fund performance inside this link

https://www.aia.com.my/en/our-products/inve...nked-funds.html

Thanks, it is good to see some insurers put the data online.

I had received a pin, but it ran into some problems. I told them about the problems so they sent another pin. Now I can finally enter the system. And here ends the good news.

The bad news is that they won't change the payment date in their system even though I already sent them the proof that the payment was made earlier than the date in their system.

They asked me to send in a letter to their office requesting to change the date in their system. At this point I'm too tired already to do this.

If I hadn't noticed the wrong amount in the statement I also would not have known that the payment was entered wrongly in their system.

The consequence of the payment date entered wrongly was that the auto loan kicked in.

I have no clue what the consequence of this auto loan kicking in is, but it can't be good I suppose.

Hi how to delete great Eastern e-connect account ? I had surrender my policy but still can log in to e connect..