I also have the same kind of problem with them. I emailed them 3 days ago and got a reply about my question. I replied to their email asking for further clarification and so far have not received any reply yet.

Tried e-connect last year and never received the pin. I've tried again today. Let's see if they bother to send anything.

Does anyone know if they still issue receipts for premium payments? If they do not how does one prove to LHDN that one is paying for insurance?

Does that mean that we have to ask them for the SLAPP every year? So now the onus is on us to ask? I used to receive official receipts after I paid my premium.