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 Maxis Home Fiber no discount for one plan, Given false info buy customer service

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TSstevensys
post May 12 2016, 02:35 PM, updated 10y ago

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I receive a call from Maxis customer service offering me Maxis Home Fiber for RM148 and if i have maxis one plan i will get another RM20 discount. I ask the customer service 2 times that what if my one plan is business one plan. They say yes, One Plan Business do get RM20 discount also, and confirm no throttling on P2P d/l or streaming. So i yes for the offer and give him all my info for subscription.

Today receive another call from Maxis center to confirm my subscription and date of installation, to my surprise my package did not get the RM20 discount as promise by the 1st customer service. He told me that One Plan business does not have RM20 discount because the phone number did not register under IC number but under a company.

Either way, i'm still ok with the package, it just that the offer given to me by the 1st customer service is not valid (like i was cheated) to subscribe to Maxis Home Fiber and i still get stuck with 2 years contract and i can't do a thing if my package is not up to my expectation example P2P d/l or streaming is block or throttle down.




sainod
post May 12 2016, 02:41 PM

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tm still cheaper 30mbps. consider
TSstevensys
post May 12 2016, 02:44 PM

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QUOTE(sainod @ May 12 2016, 02:41 PM)
tm still cheaper 30mbps. consider
*
i do not want to pay anything >RM150 (without gst). Useless bundle for the hypptv.
sainod
post May 12 2016, 02:58 PM

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celcom? 10mbps? RM145
faizal87
post May 12 2016, 03:17 PM

piko piko pong pong
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From: shah alam@ ampang



discount for maxis one plan only,not for business plan,surely u got wrong info there

kindly,terminate within a week .
xortz
post May 14 2016, 10:12 PM

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QUOTE(stevensys @ May 12 2016, 02:35 PM)
I receive a call from Maxis customer service offering me Maxis Home Fiber for RM148 and if i have maxis one plan i will get another RM20 discount. I ask the customer service 2 times that what if my one plan is business one plan. They say yes, One Plan Business do get RM20 discount also, and confirm no throttling on P2P d/l or streaming. So i yes for the offer and give him all my info for subscription.

Today receive another call from Maxis center to confirm my subscription and date of installation, to my surprise my package did not get the RM20 discount as promise by the 1st customer service. He told me that One Plan business does not have RM20 discount because the phone number did not register under IC number but under a company.

Either way, i'm still ok with the package, it just that the offer given to me by the 1st customer service is not valid (like i was cheated) to subscribe to Maxis Home Fiber and i still get stuck with 2 years contract and i can't do a thing if my package is not up to my expectation example P2P d/l or streaming is block or throttle down.
*
I'm on MaxisOne Business 188 and just submitted my application few days ago for 10Mbps package.

Received call from Maxis and I'm entitled for RM20 discount. But for my case, the phone number is registered under my name and ic
asamalikum
post May 20 2016, 06:28 AM

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QUOTE(xortz @ May 14 2016, 10:12 PM)
I'm on MaxisOne Business 188 and just submitted my application few days ago for 10Mbps package.

Received call from Maxis and I'm entitled for RM20 discount. But for my case, the phone number is registered under my name and ic
*
Do existing user enjoy this 20 discount?
xortz
post May 20 2016, 11:14 AM

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QUOTE(asamalikum @ May 20 2016, 06:28 AM)
Do existing user enjoy this 20 discount?
*
For my case yes, i believe it applies to the rest
asamalikum
post May 20 2016, 03:01 PM

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QUOTE(xortz @ May 20 2016, 11:14 AM)
For my case yes, i believe it applies to the rest
*
Just called maxis. They want me to sign a new 2 yr contract to enjoy this 20 rebate. Screw them. Fhacking expensive compare to unifi. Btw, my contract is ending dec this year. Screw maxis again.

 

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