Hi all, i am suntzulee the OP or founder of etrade online. first of all my sincere apology. Yesterday i just touched down klia from da nang city. I saw this thread. Pls give me some time. I will upload the whatsapp conversation between xiaomi careline with yeongooi here.

We know how frustrated and upset customer will be when we fail to deliver as promised. Again my sincere apology. I have replied to yeongooi that his case no is 8288. what he needs to do is to whatsapp Michael for refund process.

From now onwards, i will try to explain to all forumers that we already put up the instruction on our first page and we need to follow for both buyer and seller. Again yeong ooi case is our fault. (in reading), pls whatsapp and communicate with michael so he can expedite your refund.

We are still upgrading our system tracking and we are just human but not god. we makes mistakes, we repent, we fix thing, we learn.

Thanks.

i couldnt agree more. pls, let me fix and rectify. i no god or pagan. i hear, i fix, i learn. sorry.

pls whatsapp michael for refund. we will refund according to our instruction at page 1. FYI, your item will arrives malaysia at 7-10 days from now. but it will arrive earlier than 7 days, depend on custom clearance. thanks

yeongooi my sincere apology again to you. first of all, you have choices here. i already checked. you shipment is pending clearance from kastam. it will arrives 6-9 days from the your complaint started. another alternative is you may request full refund. we will oblige to refund you.

yeong, in life we have difficulties, high and low. for example the stock was stopped by kastam and it is beyond our control. Perhaps you may check my record transaction history. Earlier on there was a forumer like you who failed to get his redmi note 3 as promised due to our warehouse issue. Immediate the next day, i already sent to him and resolve his issue. his name is fadzli.

The point or the moral of this story is, pls be patience enough and we will do best to rectify our problem and sent the mipad to you asap. what you are doing right now by bumping all my sales thread will give you no solution. now, take 3 times deep breath and close your eyes. think about this, economy outside is bad and the market is soft. Everyone is having their own difficulties and everyone needs to survive.

I am no one closed to you but if you wanna believe me, just stay cool. i promise to god, i will deliver your item asap after clearance from kastam. i hope you will wait as refund process will take 14 full working days since your started request to refund.

1 thing i guarantee you, if you listen to me, i will count 6-9 days from the date you complaint which include non working days. that will be my assurance to you. You can do whatever you like to spoilt my reputation in lyn here, but i will still serve you as you are my customer. i will stay replying your issue here until we resolve the case.

For time being, kindly accept my apology. whatsapp michael for refund procedure. thanks

my sincere apology again to you. first of all, you have choices here. i already checked. you shipment is pending clearance from kastam. it will arrives 6-9 days from the your complaint started. another alternative is you may request full refund. we will oblige to refund you.

yeong, in life we have difficulties, high and low. for example the stock was stopped by kastam and it is beyond our control. Perhaps you may check my record transaction history. Earlier on there was a forumer like you who failed to get his redmi note 3 as promised due to our warehouse issue. Immediate the next day, i already sent to him and resolve his issue. his name is fadzli.

The point or the moral of this story is, pls be patience enough and we will do best to rectify our problem and sent the mipad to you asap. what you are doing right now by bumping all my sales thread will give you no solution. now, take 3 times deep breath and close your eyes. think about this, economy outside is bad and the market is soft. Everyone is having their own difficulties and everyone needs to survive.

I am no one closed to you but if you wanna believe me, just stay cool. i promise to god, i will deliver your item asap after clearance from kastam. i hope you will wait as refund process will take 14 full working days since your started request to refund.

1 thing i guarantee you, if you listen to me, i will count 6-9 days from the date you complaint which include non working days. that will be my assurance to you. You can do whatever you like to spoilt my reputation in lyn here, but i will still serve you as you are my customer. i will stay replying your issue here until we resolve the case.

For time being, kindly accept my apology. whatsapp michael for refund procedure. thanks

in life there are people who hurt you, spoilt your name and do whatever to bring you down. i will not greed RM1429 to be a conman or cheat in lowyat. yes i admit that i did wrong before and now i repent and i just want to do a sincere business here. you can say and do whatever you like but mark my word. yeong bro, you will either get your stock 8 days from the day u complaint or full refund in 14 working days. oh yea guys, thanks for the free bump....

tq sir.

hi there, this is michael. we have received your refund request and we will expedite your refund on 19/5/16. thanks

i apology on behalf of michael. he's new but what he wanted is to protect his boss name....nevertheless, i will fix it later...tq

did i do anything wrong to you bro victorian? why you must want me die? tq

I'm sorry yeongooi, kindly give us your address (office or house), we will deliver in 24hours after receiving your valid address. The stock already arrived at our warehouse days ago but you don't want to co-operate with us.

Again i represent suntzulee to officially apologise to you. Kindly state your address here. from now on, we will be transparent and all our dealing history will be appear here to safeguard our interest and you too. Kindly co-operate with Michael to get your Mipad 2. I don't mean to be rude but pls provide your address here. We will bear the delivery charges as our sincere commitment to you. Again, we are sorry for an unhappy experience while dealing with us. Kindly give your address here in order to expedite the delivery to your office or house asap. We will immediately close this case asap.

TQ

sorry, we cant refund. pls ask michael for help. tq

thanks for the free bump.

i done no wrong. let me ask u, if i didnt resolve all clients before yoong, would they let me go so easily. yeong don wan to cooperate which i cant do anything. think about this....

if im a conman, why only yoong complaint me? why others who felt cheated didnt pursue to complain? answer is simple, i resolve them n they got nothing to complain. yoong mipad is with michael. ask him to call michael. tq

This post has been edited by suntzulee: May 16 2016, 09:44 PM

i admit i did mistake before. the ts mipad is now wif michael. i can suggest this....

1. michael n ts to meet one agreed place
2. witness by apis
3. ts to delete all hurting posts
4. michael to hand over mipad to ts

ok?

ok got it. i will contact TS and give him the option. After this, i will close all my thread and create a new account in the morning....im in the midst of preparing it.,...thank bro

by the way bro, can you help me to change my username to my company name? i think better than i create a new one. possible?

sorry, pls give address here. we will deliver. no refund once sold. tq

check wif boss, pls

i don mean to b rude. to each his own. tq