Hi all, i am suntzulee the OP or founder of etrade online. first of all my sincere apology. Yesterday i just touched down klia from da nang city. I saw this thread. Pls give me some time. I will upload the whatsapp conversation between xiaomi careline with yeongooi here.

We know how frustrated and upset customer will be when we fail to deliver as promised. Again my sincere apology. I have replied to yeongooi that his case no is 8288. what he needs to do is to whatsapp Michael for refund process.

From now onwards, i will try to explain to all forumers that we already put up the instruction on our first page and we need to follow for both buyer and seller. Again yeong ooi case is our fault. (in reading), pls whatsapp and communicate with michael so he can expedite your refund.

We are still upgrading our system tracking and we are just human but not god. we makes mistakes, we repent, we fix thing, we learn.

Thanks.

19/5/16??? Seller are you high? or are you using customer's money to pay your debts to loan sharks?

Even banks does not take this long to refund from any transactions process and banks are one of the worst in terms of duration when it comes to reversal of payment process. I suggest the buyer keep up with the police report until a full refund have been received, this suntzulee is obviously trying to screw around.

Mod / admin should ban this user, repeating have dispute issue, delaying refund & multiple person usage on single ID.

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hope u keep your promise. i waiting you refund on 19/5/16

Michael,

- please explain why u never appear when we set a appoitment ?
- why u giving fake company name/warehouse claim that the warehouse belong to u ?
- when i go over there, the whole company no michael and LEE KUAN MENG in the company.

- when request refund u send me the refund number, i request take a photo as a proof on the system, make sure u have a REAL system to cancel and the number is real (why u cannot do that?)

- while im waiting the refund why suddenly items is ready since already cancel ?
- u doing big business , we just small potato, please refund on the date u state.

thank you

i admit i did mistake before. the ts mipad is now wif michael. i can suggest this....

1. michael n ts to meet one agreed place
2. witness by apis
3. ts to delete all hurting posts
4. michael to hand over mipad to ts

ok?

item not ready stock.
no follow up.
ask refund.
excuses.
when the item arrive, no refund once sold.
Super asshole. What the company name again. Make sure I and all my acquaintance will not buy anything from this company.

fruitie i dont mean to be rude. you are mean, heartless and you want me die. fine. tq

His last reply is still in Malaysia using TM.