complaint suntzulee, no reply.no respond-update 11/5/2016 
Apr 29 2016, 11:48 AM
QUOTE(suntzulee @ Apr 29 2016, 05:00 AM)
yeongooi my sincere apology again to you. first of all, you have choices here. i already checked. you shipment is pending clearance from kastam. it will arrives 6-9 days from the your complaint started. another alternative is you may request full refund. we will oblige to refund you.
yeong, in life we have difficulties, high and low. for example the stock was stopped by kastam and it is beyond our control. Perhaps you may check my record transaction history. Earlier on there was a forumer like you who failed to get his redmi note 3 as promised due to our warehouse issue. Immediate the next day, i already sent to him and resolve his issue. his name is fadzli.
The point or the moral of this story is, pls be patience enough and we will do best to rectify our problem and sent the mipad to you asap. what you are doing right now by bumping all my sales thread will give you no solution. now, take 3 times deep breath and close your eyes. think about this, economy outside is bad and the market is soft. Everyone is having their own difficulties and everyone needs to survive.
I am no one closed to you but if you wanna believe me, just stay cool. i promise to god, i will deliver your item asap after clearance from kastam. i hope you will wait as refund process will take 14 full working days since your started request to refund.
1 thing i guarantee you, if you listen to me, i will count 6-9 days from the date you complaint which include non working days. that will be my assurance to you. You can do whatever you like to spoilt my reputation in lyn here, but i will still serve you as you are my customer. i will stay replying your issue here until we resolve the case.
For time being, kindly accept my apology. whatsapp michael for refund procedure. thanks
If no ready stock, don't say got ready stock. Else you're a liar and conman.yeong, in life we have difficulties, high and low. for example the stock was stopped by kastam and it is beyond our control. Perhaps you may check my record transaction history. Earlier on there was a forumer like you who failed to get his redmi note 3 as promised due to our warehouse issue. Immediate the next day, i already sent to him and resolve his issue. his name is fadzli.
The point or the moral of this story is, pls be patience enough and we will do best to rectify our problem and sent the mipad to you asap. what you are doing right now by bumping all my sales thread will give you no solution. now, take 3 times deep breath and close your eyes. think about this, economy outside is bad and the market is soft. Everyone is having their own difficulties and everyone needs to survive.
I am no one closed to you but if you wanna believe me, just stay cool. i promise to god, i will deliver your item asap after clearance from kastam. i hope you will wait as refund process will take 14 full working days since your started request to refund.
1 thing i guarantee you, if you listen to me, i will count 6-9 days from the date you complaint which include non working days. that will be my assurance to you. You can do whatever you like to spoilt my reputation in lyn here, but i will still serve you as you are my customer. i will stay replying your issue here until we resolve the case.
For time being, kindly accept my apology. whatsapp michael for refund procedure. thanks
I believe that forumer you mentioned is the one doing COD? Since it's COD you have no choice but to settle his case immediately, unlike us who do postage that gave you the chance to treat us like a fool.
Patience only for valid reason. If you don't have ready stock and tell the buyer you have, and end up let the buyer wait for 2 weeks, then again it's your fault because you're a liar. So buyer have all the right to file 1 or 10 police report against you and call you a scammer.
There's no moral of this story except for how a conman, a scammer, a liar, an irresponsible seller try his best to bring the victim around the garden hoping to confuse him. Also is it because the market outside is bad that's why you start to con people? Overcharge is one thing, but if you overcharge and did not deliver on time or deliver the right thing then you're a scammer.
Your refund process policy is never explained to your customer prior to the purchase. Also I though is 7 days? Now it extend to 14 days? Is that due to bad economy?
The way you solve my issue is horrible enough that until now still not resolve.
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