If im not mistaken, u can just go to the nearest branch and get it changed for free.
The balance will be done by the bank so dont need to worry about it.

I have bad experience with this card and AmBank security...

Somehow my Online account was frozen. I called them to make it online...

I thought my NexG card was still in good condition. Today I wanted to use the card. I placed RM200 inside like normal. The money accepted like normal too...

Then when I wanted to pay something online, my card was rejected. I check online, my card account in my online banking account was GONE!!!

I went to the bank and tried to withdraw the money and I CAN'T EVEN WITHDRAW IT!!!! Rejected!!! The bank says 24 hours customer service... My butt ah!! Call them no tone ah!

WTF kindof service is this??? Anyone got this experience?? How to get back my RM200?

*Update 11 Feb*

I just went to the main branch in Kuching. Checked with the customer service gal. She say if want to withdraw money, cannot select "Withdrawal"... Must select "Cash Advance". But still, that is not the main problem.

I told them my problem with the money. She told me that the card was inactive if there are  no transactions for 8 months. Then the card will be inactive.

Problem was half solved when a form of reactivation was filled. The customer service gal say need to wait till next week it will be processed.

See how... I'll update the result of the problem here then.