Having some odd bill payment between m2u and redone recently, and I was trying to reach the CS via FB messenger ( the previous time  was ok, but not now). whatsapp 01110662868 is forever unread, call the hotline no body pick up, but managed to reached the via online chat but after 20mins of waiting.

Before that, paid the amount of rm30 via m2u jompay, successful with all the reference transaction printed, checked with CS, no payment received at their side. Wait 24hrs, 48hrs, 3rd day.. still the same. They told me, bank's receipt is not a proved of payment until it appear in their (redone) system. Contacted the bank, as been stated in the transaction was successful, meaning the money already sent to the biller, so recurring is not possible. Now I don't know where the rm30 gone to.

24hrs later I made a payment again at rm17.00, this time is using the FPX system via redONE's self care login, using m2u and the transaction stated successful with reference no. An hour later received an email from FPX that the transfer was unsuccessful due to time out in  their system. Login to m2u to check the transaction, rm17 deducted. Chat again with redone CS and have to wait 21 more queries in front. Took too long until I have to disconnect the chat.

Now I don't know where my rm47 gone to now, this is the 1st time I hear bank's receipt of successful bill payment cannot be treat as a proof of payment. I have to review my again my subscription with redONE after more than 2 years with them.

no longer in contract as I am already with them about 2yrs+, this morning I am had a long chat with their CS, and they try to put that issue on banking system. I am telling them if that was a bank problem, my TM bill also might be in dispute as I am also made several payments in the same login, but TM acknowledged my payment been received at the same date. I got a feeling that redONE payment system is currently not reliable, my rm47 gone missing untraceable even maybank has confirmed that payment been made to Red One Network Sdn Bhd.

It could be a glitch in their system with your transaction. Print out the M2U payment confirmation page, give a personal visit to both sides and show them the prove.

Redone seems to be ok as the entry plan is low. Just that I worry my parent data if accidentally use more than 1gb, then it will be charge base on PPU, which is headache for me as my father is not good in mobile stuff...

This might help u http://www.consumerinfo.my/Mobile-Phones/M...ortability.aspx just key in the numbers

finally can mnp to their prepaid

no u cannot change from postpaid to prepaid directly

if you have access to pc, you can use live chat.

You seem to be very unlucky. Every time I clicked for live chat it only took maybe 10 minutes at the latest and someone connected to me.

Anyway, I don’t expect premium telco service from a budget mvno like redone.

Worse comes to worst, go to redone center. I did this once, there is one in Penang.

haha.. you havent seen the worst.. Once, I have to queue for 1 hour to live chat with AA. 
Anyway, 2 days ago, I also had a chat with redone.. at 9am.. It just 2 people in queue, and I waited around 10 minutes. But the most annoying thing about chatting with them is, sometimes, they took a long time to reply..  I think, the support people probably chat with a few people at the same time. He/she says hello to you, then says hello to customer 2, then hello to customer no 3, then, come back to you and ask your name, then ask name for customer no 2, etc ..... I think laaa... purely my speculation only.. haha

i'm on redone.. my wife is on celcom postpaid.. When there's no celcom coverage, both of us got no coverage at the same time.
In terms of customer service, celcom got lots of branches while redone is limited.. At one time, I requested redone to block an IMEI of my stolen phone, redone refused to do so until i complained to MCMC. After that, redone did what i requested, but they said, they had to ask celcom to block the imei because they dont have such service and celcom is their parent company.

In the end, i think both redone and celcom is equally good. So, it depends on which postpaid package that you prefer either from redone or celcom.

I actually open case on SKMM regarding slow connection on my area using Refone.
Redone technical support is suck.
Case not resolve also want to close ticket even ask me to port out from their Line.
I suffer from November 2018 until now.
Already 3years using redone. Just now i know their support is terible

You win

nano sim has been used for over a year already. so, all sim card nowadays always 3-in-1.
To change nanosim, you can request a new sim at redone service center (I dont know where)...  or, you can also just go to any mobile phone booth, ask them to cut your sim card to nanosize. Long time ago, they charge rm5, some shop charge rm10. I cut my simcard to a nanosize longg time ago, and the simcard worked fine.

if you go service center, they may give a new sim card for free, or they may charge rm10 for new nano sim card.  if you go to a mobile phone shop, they also have a cutter for simcard.



Last time, most shop charge rm5 fee to cut your simcard. I was too lazy to go to service center due to inconvenience location. So, I took a gamble and the shop to cut my simcard into nano size. The shop also afraid to do it but I told them to go ahead. In case of broken sim card, I can just go to service center and get a new sim card (at that time, it was free for first replacement. it was celcom, not redone).

yes, thats correct. This level of usage must maintain for each preceding month, for the following month volte.