Outline ·
[ Standard ] ·
Linear+
Celcom Data Roaming Scam, IS "roaming partner" A TRAP????
|
g_kw2
|
 Apr 15 2016, 04:39 PM
|
|
I have exactly the same issues.
Went to Singapore for 11 days and was charged with RM494 for data roaming which I didn't use.
The officer said "when you use wifi on your phone, it tend to trigger the data roaming and as long as you're using it we'll charge RM38/day."
And other officers said "Maybe you accidentally turned it on" as if we don't know how to turn off.
That's the weirdest claims I heard. I've file complaint to Celcom and they said they investigated and it is valid and close my case.
|
|
|
|
|
|
g_kw2
|
Apr 26 2016, 10:43 AM
|
|
|
QUOTE(aeiou228 @ Apr 15 2016, 06:03 PM) 494 is exactly 38 x 13days. Maybe the extra 2days are arrival date till 11.59pm charge 1 day then the departure date after 12.00 am another day. Did you turn off the 3 settings ie 1) mobile data, 2) data roaming and 3) voicemail service before entering Singapore ? Totally off everything.... |
|
|
|
|
|
g_kw2
|
Apr 26 2016, 07:33 PM
|
|
|
QUOTE(aeiou228 @ Apr 26 2016, 11:00 AM) I have seen at least 3 threads complaining about the same problem already. Celcom must do something to prevent force usage of data roaming when customer is not prepared to use it. Latest update. After 3 complaints filed to Celcom without any good response. I've reported it to CFM and they refunded me within 2 days and they credit the amount to my phone account. It makes my account with more than -RM400++ And I found a way to go Singpore without the data roaming. That is to select Singtel (who is not the data roaming partner of Celcom). Celcom will keep send you sms ask you to select M1. If you select M1 or Starhub it will surely happen again. I think they should just ask their partner not to bill for anything less than 100KB. |
|
|
|
|
Quote
0.0172sec
0.50
7 queries
GZIP Disabled