Had lodged a complaint to MCMC for above matter with MCMC Complaint Reference No. 0398/04/16

Sub:Digi refused to transfer my number 016280XXXX to Redtone under MNP

1. I have submitted a MNP request through Redtone agent on 5 April 2016 and I approved the transfer request in Digi SMS. Unfortunately Digi rejected my MNP request by giving this "Some or all numbers do not belong to principle subscriber or company on 6 Apri 2016. I called Digi to find out the reason of rejection and Digi admitted the problem is due to their system and asked me to resubmit again.

2. I resubmitted MNP request again on 7 April 2016 and approved it on the same day. Unfortunately Digi rejected my transfer request again with the same reason as first request. I called up Digi again and they admitted is their system problem. Digi asked me to submit again, but I declined to be treated like a joker.

This posting is to make my complaint to MCMC as an open letter to internet users. I may not reply or open discussion for this post.

This post has been edited by Fearless: Apr 9 2016, 10:09 AM


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Happen to me. They offer 1GB free said no contract and extra cost. But somehow tag the Item as 12 Months contract. When I tried to port out their msg said got contract obligation. Waste 1 day to go to Digi Center to sort out. When they give the free stuff can do on the phone. But to settle anything need to go to center.

They loose the customer because of this, the main reason I know about this because I wanna change package to another one but said got contract. From they I make a decision to port out.

Digi mmg like that,they mention there my mnp failed due to "wrong passport number" but the phone number is under my name,and i'm a malaysia citizen,i register it with my ic not my passport..Shame on them

This prepaid line is with Digi for 12 years, may be they like me too much.

Seems like all Telco is using same technique to retain clients