i know.. i just posted a copy here only after sent to them..

aduhai.. macam2 lah maxshit ni..

TODAY (19/4) I RECEIVED A CALL FROM MAXIS APOLOGISED TO ME AND OFFERED ME RM21 TO COMPENSATE BACK ALL MY LOST. WHY? REASON IS SIMPLE. BECAUSE I ESCALATED THIS ISSUE TO MCMC SINCE MAXIS/HOTLINK DON'T EVEN WANT TO COMPENSATE ME A LITTLE WHEN I CONTACTED THEM VIA PM AND THEY ALSO TOTALLY IGNORED MY THREAD HERE.

THE FUNNY THING WAS THAT I TRIED TO BE NICE TO THEM WHEN I FIRST CONTACTED THEM VIA PM (BEFORE GOING PUBLIC AND THEN TO MCMC). AT FIRST I ONLY ASKED FOR RM5 WHICH IS TO COVER THE COST FOR ME TO CONVERT BACK TO MY ORIGINAL #HOTLINK PLAN. BUT THESE 6 FELLOWS (FAIZ, FIRDAUS, YANI, SAM, NICK, HAN) ALL ARROGANTLY REJECTED MY REQUEST. AND THEY CLAIMED THAT IT WAS ALL MY FAULT AND MAYBE ALSO THOUGHT THAT I WAS JOKING ABOUT THE PROBLEM I FACED AND I MADE UP THE WHOLE STORY.

SO? WHAT'S THE FINAL OUTCOME? THEY MADE ME (A LONG AND LOYAL CUSTOMER) ANGRY, THEY HAVE TO PAY ME RM21 (INSTEAD OF RM5), THEY LOST THEIR IMAGE/REPUTATION/CREDIBILITY (SINCE I MADE THIS PUBLIC IN LYN INSTEAD OF SETTLING IT NICELY VIA PM), AND THEY NEED TO REPORT TO MCMC AND ME (SINCE I HAD THIS RM21 CASE ESCALATED TO MCMC).

it's funny when you see what maxis/hotlink trying to do for the sake of saving a rm5??

the same too when they rejected to offer their long and loyal customers with the selective postpaid plan. in the end lost more of their long and loyal customers porting out to other telcos.