Apr 22 2016, 12:42 AM
QUOTE(pigduck @ Apr 5 2016, 01:03 PM)
is astro iptv going to upgrade their Time packages to the new time speeds? We are paying a few % more as well.
Astro IPTV 10Mbps upgrade to TIME 100Mbps. Just having 58 minutes chat with Astro IPTV CS. First person response that it can be upgraded by technical team remotely from 10Mbps to 100Mbps and still paying same current package. Then the first person pass to 2nd person from technical team.
The 2nd person from technical team deny that offer and mentioned there is no such promotion available due to TIME sales is not giving the offer to Astro to upgrade the Astro IPTV customer for 100Mbps. Having long chat with this guy and it seems Astro is ready to loose their Astro IPTV customer as they cannot do anything on their side due to TIME only allow for standalone TIME subscriber for the package. They have received a lot of questions regarding this and lots of customer also port out to TIME standalone.
Then I call TIME CS to get their feedback and the response is same. The upgrade to 100Mbps is only available for new/existing TIME customer excluding Astro IPTV even though they are using same infra by TIME. But TIME also mention that they have a discussion with Astro IPTV on this issue but still no conclusion made to offer existing Astro IPTV the 100Mbps upgrade.
It seems to me that the best way for now is to terminate Astro IPTV and subscribe for TIME BB 100Mbps + Astro Beyond PVR to get similar package as Astro IPTV (but not in full) and pay less. I am afraid if while I opt for this option suddenly Astro IPTV giving the same offer for 100Mbps. It will be hassle and waste of time.
Anyone have tried port out from Astro IPTV to TIME BB? Share your experience on how long will it take to get the services UP and running?
Thanks.
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This is unacceptable. And Time should understand that it is vital to maintain across the board services. It isn't like we are paying a combined price at all for Astro IPTV. The 10mbps (Time) subscription goes to Time. Hence WHY we have a Time account as well as an Astro one. Even the packages are communicated like so. 
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