Hi guys, i have successfully installed my new TIME 100mbps plan.
Just curious, does the installer provided the deck phone together with modem and router?
For mine, is without phone, or this is normal?

Is there a way to change our billing method via Self Care website or you have to call TIME support?
When I registered for this service, I specifically opted for EBill.
But when I checked my account login, it says Paper Bill (RM5/month).

Thanks, I will check with TIME on this. Hopefully it stays as eBill.

I still haven't got the bill because I just had this service installed on the 4th. I'm taking precaution steps just in case if I'm really getting charged for the paper bill later.

Mine was -1.99, hmm.
Bill cycle every 8th of the month.
Until today, still did not receive the bill

Let's just wait for the final bill to come and see.


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just checked, still the same minus amount.
guess have to wait and check later. hmm.

Fully Grabbed!

So means I still got chance on next month (15th), as long as I did not accept/grab the surprise?


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at least 'one month free subscription' la ...

My auto debit has made auto payment on 16/07/18.
But checking in my TIME account, it still shows that I still owed RM147.00.

Anyone had this problem?


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so far TIME fibre has been quite good. Only one or two times router auto reboot since installation in Apr.
just that they need to improve their customer service and also their 'surprise'.

TIME Internet Hi XXX, we're getting really close to the day. Please do keep up with us from time to time.
TIME Internet Hi XXX. We're getting close to the surprise. You'll hear from us real soon
TIME Internet Hi XXX, you'll hear from us real soon!

So TIME better make sure your 'surprise' is good since keep asking us to wait.

SURPRISE


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I received my Bill.
It shows current charges is RM191 (What???)

Service Charges 149.00
Other Charges 33.19 (In the bill, it shows as Advance Charges Post Service Tax)
Discounts 2.00CR
Service Tax (6% on Taxable Amount of 180.19) 10.81 (huh, what???)
Current Charges 191.00

Then from RM191, it deducted RM33.19 (this was the -ve value earlier), final amount is RM157.81 (huh, what???)

My bill cut-off date is 8th every month, by right SST is from 01/09 - 07/09.

If follow bro jjj2 calculation:

SST Calculation
P = Package Price
R = Rebate (Eg. Auto Debit)
V = Previous Balance Brought Forward (If ANY)
D = No of Days in the current chargeable month (Aug in this case)
Y = No of Days from 1 Aug to Bill Cut-Off Date

Total Billed Amount (up to 31 Aug), C = V + (D - Y)/D * (P - R)

For a 100Mbps customer with Auto Debit, billl cut-off date 8th each month.

P = RM149
R = RM2
V = RM33.19 (is this based on the -ve value???)
D = 31
Y = 8

C = 33.19 + 23/31 * 147 = RM142.25

I'm not even sure if my calculation above is correct or not.
The bill is so confusing.
It says that I need to pay RM157.81. Also I'm on auto debit, which means it will charge my CC anytime.

Thanks, at least now I know how it was calculated then.

But it seems we are charged 6% SST twice.


This post has been edited by potatocam: Sep 18 2018, 02:14 PM

100Mbps
Serdang area, speed acceptable ok la ...


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Tested my 100mbps.


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Below speed results that I just tested (5-10mins ago) using LAN:

Package: 100mbps
Area: Serdang


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Not bad not bad, connection speed has been quite stable/consistent since they upgraded it.
100mbps plan, test using LAN cat6 cable.
Now just waiting for their official announcement, hopefully tomorrow?




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so u mean current rm149 (100mbps) will auto change to rm99 (100mbps)?
if want to change to rm139 (500mbps), contract reset back to 2 years?

no longer show 'Home Broadband' in selfcare apps, now as 500mbps.