I think the problem is with Astro having 2 fiber partners Time & Maxis. They need solve the problem of selling a package at the same price point but vastly different speeds. Hope Astro and Time (and Maxis) can get it resolved quickly before it becomes another "Maxis unfair treatment" case.

BTW we Astro IPTV customers are paying TIME more for our 10mbps (before it was increased to 100mbps), rm148 vs rm129 if I'm not mistaken

AstroIPTV clearly indicates TIME Internet 10Mbps at RM156.88 but now Time offering 100Mbps at RM148.

So who is the Fool here ? Astro being the fool and being shortchanged by Time or we the customers being the Fool for Astro ? If no longer in contract then TERMINATE Astro IPTV.

I called them a few times since late March and was informed in discussion everytime. Fed up, last week, I informed them I wanted to cancel.
Yesterday, they charge my Credit Card for another month. Today I called and they told me no record of cancellation request.

This time I made sure I had a reference number for the cancellation - but its still 30 days from today.

Guys, I just returned to Malaysia recently and everyone tells me I'm fortunate that my area is within TIME coverage. Happily, I signed up with them 7 months ago, and have called CS for approximately 15 times, and finally tonight, I discovered that someone else encountered the same issue, 2 years ago! They keep asking for me to email them my speedtest while connected to LAN, when I don't even connect any devices on LAN and well, see above (encountered everything above)!

With decent speed on LAN, they proceed to ignore my issue stating that they don't guarantee speed on wireless. And keep convincing me to buy a booster (FYI, my apartment is under 800 sqft!), and the cycle repeats everytime I call them. I wasn't even aware there's a 1 year guarantee for hardware, because I have suggested they send someone to come have a look, but they insisted not because speed on LAN is "acceptable" according to CS.

I was initially convinced that the router they gave me was poor (ZXHN H298N), but found out from my friends recently that they are using the same model in Europe (supplied by their ISP), and coverage is fine. I don't understand why won't TIME send someone to have a look at my devices, or perform a check/configuration, or at least guide me over the call instead of just asking me to restart my devices, suggesting I buy a booster, or requesting I send speedtest on LAN.

Sincerely hoping to get some assistance from some experts here.

Thanks!

Any news on Astro IPTV revising their plans?

any news from AstroIPTV upgrading the speed?

LOL. Why do you hate Astro IPTV so much?

Upgrade is not yet for now.

Hi all, is there a thread somewhere to discuss how Astro IPTV - Time broadband users are stuck with the shittiest speed? Meanwhile, direct Time broadband users get 100mbps while we're stuck with 10mbps because of the Astro package?

I'm stuck till August
I stupidly renewed in August previously...8 more months to tahan man...

Even Unifi giving out free upgrades in 2017, can't believe I'm stuck with this crap for another 8 months

Tonight still slow.... already 2 weeks of time...

http://www.speedtest.net/my-result/d/65956188


http://www.speedtest.net/my-result/d/65955913


http://www.speedtest.net/my-result/d/65956995

Damn slow. I only manage 2 3 mbps max. Lol

From oug prklane.

Down @ oug

More than 2 weeks of slow connection in night time and 2 times of downtime without notice in this week

Never had downtime since I registered in January this year. Is it because of location?

Any Astro IPTV riding on TIME infra here? R we going to wait years to get our upgrade like last time?

With 100mbps, I can stream smoothly Netflix 4K series/movies.
Only thing I can think of is downloading which not that often.
Only 2 person at home seems under utilizing it 🤣

Huh, typo, 1mbps? It was 10mbps (lowest package) and all should have upgraded to 100mbps by now.

Haha.. that very rich of u to maintain two accounts.