I would like to share this with everybody regarding my termination of unifi services after i subscribed to time broadband.

I emailed tm and also liased with them thru online support and they told me i must go to tmpoint outlet to cancel the unifi services being reason they require my thumbprint. I believe this is stupid procedure and nit fair to us. Why they need our thumbprint ? Why subscribe the service does not require thumbprint whereby termination need ? I need to apply  half day to settle this matter as my company is strict on attendance. This is totally a stupid procedure by tm.

Next i would like to raise complaint regarding the termination penalty of RM500. I subscribed to unifi in year 2013 and suppose no more contract bound as already more than 3 years but they claimed that i upgraded my package to 30Mbps last year in 2015 and i still bound with 24month new contract. What i want to say is during upgrading of package done by their tele-marketer, they did not provide me with new router and modem. Why should i paid for the penalty ? They called me to upgrade the package when my first subscription's 24 months contract was about to expire. What if i cancel my subscription on that time and apply a new subscription, i believe they will supply new modem and router, right ? Then it is fair for them to charge me for RM 500 penalty. They never supply me with new modem and router, why should i pay for the penalty ?

Now i would like to find out how to claim the compensation for not achieving the speed as the package i subscribe. My first package is 20Mbps and i never get this speed thru out the 24months contract. I got only +-10Mbps. I also never got 30Mbps after upgraded package. It is about 10Mbps also and sometime close to 20Mbps. How to claim our losses ?

Last time we only have TM, nowadays got many telco offer broadband. Dont be too arrogant. Your service is lousy, TM. Fxxk TM.