Forumer you are complaining against: Harrie

Item being sold/bought: Sony Xperia Z3 Copper

Original thread link: https://forum.lowyat.net/index.php?showtopic=3910844&hl=

Date of transaction: Friday, 1/4/2016

Details of the complaint : This appears as a record, or as a query about the postage transaction.

Contacted via whatsapp, and eventually paid rm 950 for the > 1 year old Xperia Z3.
Paid on Friday evening, 1/4/16 and seller posted the item next day, Saturday.
Received from Poslaju today, Monday lunch time.

Parcel was well wrapped with newspapers and gift paper. Pic 1 and Pic 2.

Aftger work, I got home and power on the Z3.
Found that the Top Left part of the keyboard was not responding, and I cant type the letters "W", "2" at all. Different alphabet came out.
I tried out with Google and Touchpal keyboards, and the results are the same ... cant get to type on that specific area.

Pictures show normal and landscape use of Google and Touchpal keyboards. The Exact parts (circled) were not responding (i cant get to lowyat.net because i cant type the"w", lol)

Contacted the seller Harrie and he assured me that the Z3 was functioning well and had no such problem at all.

I took it to the shop and the guy said most likely its the ribbon/touch screen issue.

Now I am in a dilemma. Seller sounded sure of the phone's good condition, but i cant use it at all for texting and googling.

I am wondering what went wrong? It is the Poslaju that broke the phone? Did I do something wrong to break it? Or, the seller is not telling me about it?

LATEST: -
Phone is repaired...refer to POST 62 please. Thanks.

Seller's photo and address are posted here.

This post has been edited by mikehwy: Apr 24 2016, 01:39 PM


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hi, can you please give me clearer explanation on 'calibration'? thanks in advance. its very annoying. TQ

bro, agree with you. I thought trusting a regular seller is good enough.
the screen has problem, as I had been using different ways to test it.
too bad. thanks alot

Just had a screen diagnostic, and the result shows that the left section (same as the part that I cannot text on the keyboard) cannot draw any lines over it. It means that this left section is 'dead' ?



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Thanks bro.
1. He deleted his selling remarks. But the second post (reply by interested buyer in which he cant delete) can see that he DID NOT state his unit 'Condition'.

2. My phone shop tole me the same : Poslaju might break the sceen, or break the phone into 2 parts, but cannot SPOIL a large part of the screen in this way (screen and digitizer rosak).
Actually I dont mind to receive a crack screen or a physically broken phone as the postage process might spoil it, but NOT a spoilt screen that I cant text on it !!!.

Yes, you are right, only idiots believe that the poslaju can spoil a phone this way. We are not born today !

Thanks again for your effort in replying bro.

Hard reset also cannot resolve it. Downloaded the apk file for calibration also cannot resolve it.
Did few software updates, also cannot resolve it.
A lyn shop asks for rm 400 to get a new original screen n ribbon !!!
Sigh ....

Thanks bro

This post has been edited by mikehwy: Apr 5 2016, 09:42 AM

I am somehow reluctant to post his info, becauase seller kept assuring and telling me that his unit is 100% functioning. I am having all his whatsapp messages. I recall that he was in a hurry and insist to sell and post to me on Saturday (Poslaju) even though I said I could wait till next week. Emm. bit fishy here.

But after reading all the I shd post I think I shd post as much info as I can this morning.....It takes a long while to compile the messages .... Thanks.

This post has been edited by mikehwy: Apr 5 2016, 09:44 AM

Here are some of the conversations with the seller Harrie.



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Just had a bit of time in my office, posting seller's details from whatapps ....

Name: Yap Choong Hoe

Add: 'deleted'

Phone: 014-333 5203

MBB: 164182464328

the above address was deleted upon friendly request from the seller.

This post has been edited by mikehwy: Apr 6 2016, 05:02 PM


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agree.
as I said, I dont mind to receive a crack screen or physically broken phone via postage, but NOT a phone with ribbon, digitizer problems. what an insult to users!!!

agree with you bro Victorian. this is a smaller issue, and it would be most unkind to post his pic.

btw, he said the Z3 was working 100%, in which i beg to disagree. the screen is lagging, and it takes quite some effort (about 4-5 times) just to drag a short cut icon to the removal dustbin.

eaxctly. that was what i did about 2 years back. i refunded my buyer fully, and paid for the return postage when my phone had some problems with my buyer. well, it was a china phone.

yes, i did. i told him i merely place a record here, and he replied ' can, no problem ... etc' and it was yesterday, 7.31pm.

This post has been edited by mikehwy: Apr 5 2016, 10:10 PM

i think even cod, you might not have found it, as you need to start texting alot, all over the keyboard only then you realise the issue. no wonder the seller said 'check every item during cod' ... like telling the buyer, if you cant find it out, thats your problem.

from his sale thread >> Warranty: no more due to more than a year, so must check every detail and no warranty provide by me.


This post has been edited by mikehwy: Apr 6 2016, 12:05 AM

address of seller was deleted/removed due to friendly request from the seller.

Hello. Thanks for all your concerns.

Yes, the parcel is in good looking condition when i received it from poslaju. i have the habit of taking photos for the transaction processes.
Yes, there is an about 1cm to the left of the screen that does not respond to touch. this covers the "w" and "2" parts of the keyboard. everytime i press on these 2 characters, it does not register, and will skip to neighbouring characters.
The test above (the dark pic) shows that i cannot draw on the left side of the screen.

If the seller's claim is genuine, then its bad luck for me - the screen is about to die - and it died just when I open and turn on the phone ! If this is the case, its one in a million chance.

what the hack has has happened?

This post has been edited by mikehwy: Apr 8 2016, 12:33 PM

Hi there. tried w/o sp but still the same. downloaded rhe apk calibration file but cant open it. dunno why. any idea why cant I open this apk file? I have disabled avg anti virus in my Z3

Hi. done calibration #ith fe# apps
Still the same. I am tired after fe# days of trying. Anyeqay, thanks alot.

i also dunno what is happening. been trying out too many things via google and forums. still cant resolve the problem. the left side of the screen hasa 1 cm of long stretch not responding. i press on it, it skips to neighbouring letters. i press on the internet links on this part, no respond.
i am giving up. too tired.
Thanks to all who replied and viewed this.
TQ

350-400, depends on the quaity I want.

This post has been edited by mikehwy: Apr 9 2016, 06:52 PM