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Digi Fans Club & Enquiries V10, Always the smarter choice
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SUSJasonLeeX
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 Jul 31 2016, 05:17 PM
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My feedback/opinion on DIGI :
Digi is the WORST service provider to date.
1. Their Line sucks ass (Always no line in building, seriously.... when one of my friend said "no line" in malls or restaurant.... confirm is digi and not other telco..)
2. Coverage for 3g/4g is pathetic despite being a "premium" based service provider like Maxis. Most of the outskirt area has no coverage, really wtf.
3. Saw a lot of complains that customer signed up before revised plan got ripped off and has to pay nearly double what newer customer pays. (Good on you digi for not giving a shit about your existing customers)
4. Lousy customer service, gives you stupid generic answers like a telephone machine. Might as well pre-record an answering machine if you can't make decisions apart from standard guide.
5. Expensive and uncompetitive plans. Since digi is lacking in giving "premium" services, their plan is so ridiculously expensive for benefits that are ridiculously miserable compared to non-premium service provider like U-Mobile and YES mobile. (If you can't be the premium player, don't charge the premium price)
Bottomline, DIGI SUCKS so much that they are comparable to the bad years we had with STREAMYX
Feel free to debunk or criticise my opinion if you think otherwise.
This post has been edited by JasonLeeX: Jul 31 2016, 05:18 PM
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SUSJasonLeeX
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Jul 31 2016, 06:58 PM
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QUOTE(jack2001 @ Jul 31 2016, 05:56 PM) There is no need to be mad at Digi whatsoever, you have the right to switch to any telco you want. If you feel that their coverage is not up to your standard and found out that other telco's have better coverage, then switch to them. Same for the telco's offerings. However, keep this in mind. No telco is perfect, you choose what suits you and works best for you, everyone's experience differs from each other. Moreover, typically people who have problems will voice out their frustrations and not those who don't. I respect your opinion, but they are certainly not the worst. To those who complained that Digi is not giving them a better plan after signing a contract, Digi is indeed an a**hole for not giving a chance to upgrade, however Digi is not obliged to upgrade them, but still, no telco is as good as Maxis for upgrading all their Oneplan users as their plans are not a total mess. PS, trying not to make this sound hostile  Like I said... it's my feedback and opinion.. If "feedback" to you means only positive criticism, it ain't feedback no more ain't it? If everyone thinks like you, every company in this world would be happy that no one voiced out or even complained cause everyone is doing a damn fine job. |
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SUSJasonLeeX
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Jul 31 2016, 07:06 PM
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I believe TM at some point revised their plan and they too will revise their existing customers plan to follow suite. Either that or they would adjust the price according to the new plan.
So far only DIGI that I know of does not want to revise existing user plan. Which actually if I'm not mistaken, there is a consumer law stating that if a service provider revised it's plan, they have to adjust for the existing consumers as well... can't remember which act already but I guess those who don't study law really suckered up at "As per contract" mindset. It's under the consumer pricing act I think.
This post has been edited by JasonLeeX: Jul 31 2016, 07:07 PM
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