Hi guys,

I am planning to get rinnai sb779 cooker hood and been looking into the model for quite some time.

However, my friend that is using the same model advise me not to buy that model as his unit having issue - the oil goes to the piping hose instead of the oil trap. He called the shop where he bought his unit and was informed that few batches of the same model are having the same issues and Rinnai had recalled those model.

I try googling, but unable to find any information. I would like to get advise from other forumer if they are using the same model - if there is any issue or reseller here that heard of the same.

Thanks.

I don't have this model, but from google it uses Baffle Filter, which similar to my fotile. From my Fotile experience, the oil will also build up inside too (after the filter). Baffle design is really catch 22 situation, if suction is too strong, some oil still passed through the filter and stick inside the hood, while mesh still happen but take longer time.

This post has been edited by weikee: Mar 30 2016, 11:06 AM

Hi, so from what i understand, most model that use baffle filter will also experience the same issue no matter what brand?

I only experience with few home model baffle filter and some restaurant ones. So far all will need to clean the internal. If you pay notice at the restaurant backyard, the vent will have oil holder (proper design), while other have lots of oils dripping down.

This post has been edited by weikee: Mar 30 2016, 11:46 AM

If 2 - 5% of the oil going into hose is normal, if 50% or more gets into the hose and not much oil at the cup, then there is a problem.

For Fotile, oil still gets into the hood but very little, most will be collected at the oil cup. As per photo shared by customer in hood & hob discussion thread,
https://forum.lowyat.net/topic/3080382



This post has been edited by zheilwane: Mar 30 2016, 11:09 AM

Hi, thanks for the reply. What i heard from my friend is that the reseller told him Rinnai is calling back a few batches of the 779sb model due to the issue. I want to verify if this is correct as i am unable to find anything in the internet.

Recall will have BnW, can always ask a copy. When seller don't want to sell the model / brand will give all sort of stupid reason. Better ask for actual reference.

Thanks for the reply. Could you advise on the performace of fagor 2cpt or 2cpv ?

just bought Rinnai RH-C779-SB. To be installed next month..hopefully nothing wrong will happen

I don't sell lah. Only gave input for things i have experience with.

Oh.. sorry.. thought you might have experience with fagor hood..

Can still find fagor meh ? in Ikea?

Long time didnt c Fagor in malaysia d, rumours say bankrupt d and now replace with Brant in malaysia. Not very sure as i dont sell fagor, only selling fotile and rubine. Checked Fagor malaysia website, under Maintenance.
https://en.wikipedia.org/wiki/Fagor

Why buy something that even friend say might got problem? Why not just buy something that is proven to be good ? If you have time, read through this thread and you will definitely be able to find a good product
https://forum.lowyat.net/topic/3080382

This post has been edited by zheilwane: Mar 30 2016, 11:18 PM

Hi, i did see shops selling fagor. I read through your post and it seems that you are more biased to fotile - just my personal feeling and maybe perhaps you are selling this brand. I would like to get a wider opinion on few brands and not just on a specific branding. Hope you understand.

new fagor management is direct handled by spain team.

last time was distributor.

Visit more shop and listen more to the explanation then you will be an expert too..

So fagor didnt went bankrupt ah...?

as per wikipedia
Later Fagor Electrodomésticos officially announced its bankruptcy as well and has been taken over by Spanish appliance manufacturer CATA Electrodomésticos(CNA Group)

as per iamsobloodysick
change of management

I think the brand is still available but manage by CNA Group.

1. Never seen Fagor in exhibition lately
2. Fagor Malaysia website down
3. Fagor Malaysia phone number 03-3341 9966 working but when u press 0 for operator assistance, they say GOOD BYE

After all the checking, seems risky to get Fagor, i guess u need to drop by a fagor dealer and get more info from them.


From your previous reply.
"However, my friend that is using the same model advise me not to buy that model as his unit having issue - the oil goes to the piping hose instead of the oil trap."

If my friend using the same model got problem i also wont take the risk to buy. You can also call rinnai malaysia to verify this, i tried calling 3 times but they put me on hold 03-7832 0037, so couldnt get info on this.


Most seller will create stories to push their own brands, unless they are able to prove by showing photos/videos or b&w. For more accurate info, you can always directly call the service center of the brands. By calling, you can also grasp how good their customer service is, if they pick up the phone quick and reply you promptly = good.

This post has been edited by zheilwane: Apr 1 2016, 10:25 AM

Hi, what is mean by catch 22 situation ? Is it possible to clean up the oil which built up inside ? I noticed mine unit no longer trap the oil efficiency like new unit.

2 months ago my staff still managed to buy spare parts in their service center in shah alam.

If you notice suction has reduced, you can get a technician to service (clean the hood) similar to aircon, if notice not cold then nd to service. However, for good, rarely customer ask us to service. Could tahan many years without cleaning the inside.

I used fotile EH10bq one year, then sold it off for RM 1000, the inside not too oily and customer say condition is very good. Upgraded to JQG9009, used about 1 year.

Mother in law's house and some of my friends using EH10BQ as well for 3 years + haven service

This post has been edited by zheilwane: Apr 1 2016, 11:38 AM

Access to the Vent fan will be hard, for internal after the filter yes can be clean. For easy cleaning i use Bosch heat gun to soften the build up oil.

So, you just take off the mesh filter, then use bosch hot air gun to blow toward the internal motor and impeller ? Will it damage the parts ? After blowing, any improvement ? I might want to give it a try in such way.

You won't get access to the motor, not sure if you can damage it or not but it should not be because when cooking heat will also be suck out.

Did not have any equipment to test if it have any improvement or not, my main objective was to clean inside.

Probably the impeller has some stubborn oil stuck on it and make it run slower and efficiency is gradually degrading. sometimes i use scott kitchen towel to wipe those stubborn oil in the impeller and accidentally cut myself just because the edge is too sharp! Wondering the heat gun, switch the tempeature > 300 - 400c is useful or not. or my hands melt first.

300c That temperature maybe the oil will be fried, no need clean. I forgot the temperature used, need to get it from my friend to see again (I borrow from a friend) , remember i use very low temperature maybe 100-150c. After that i spray some wd40 and wipe it off. Still not easy to clean may have to do couple of round.

Hehe, maybe i should try 400c to fry to oil instead

I am using Fotile EH-10BQ for 20 months now, the ionizer fan is making loud noise. Upon checking require replacement RM35 each. Plan to get the service guy come when I am around, so i can see how to DIY servicing the hood and also replace all these "accessory" item on this hood as the parts are cheap but the house call is expensive.

I recently serviced the hood due to above noise issue and also due to suction power loss & increased noise, the service guy accessed the hood fan by removing the inner front chimney cover. The service cost is RM 280 for a not so difficult job .Photos as per below. I am not sure if special tools are required to open the fan though, as I was not around when the guy came for servicing but will anyhow try to service it myself next time.

bro, 3 years warranty for fotile's hood, if noisy can get them fix, should be free. But hood servicing is not free. The internal parts looks clean, is this before or after cleaning?

Thanks, now I know where to remove if things get bad, or when i really go into OCD mode and clean clean clean and shall take some photos when i go into spring cleaning on the hood. Now that you not the first person facing problem with the this model, look to me fotile could be over rated..

This post has been edited by weikee: Apr 1 2016, 10:42 PM

They informed me 3 years warranty is only for the main suction motor. Accessories 1 year warrant.

The interior is clean because I have been wiping the areas where I could access. The suction fan not shown in the photos was dirty and required cleaning.

This is nothing new as even my old Fujioh hoods used to get greasy inside around every 2 years.

This post has been edited by dayalan86: Apr 2 2016, 08:22 AM

My lesson learnt is not to get cooker hood with many accessory functions. Just get a basic unit with good suction and it is good enough. After cleaning the fan, it's very quiet once again except for the whining sound from the ioniser fan.

If you are using EH10BQ be careful when cleaning the ioniser fan grille on top of the hood.

As if you wipe the dust + grease and it falls into the fan, it will damage the fan. At least this what the service guy claimed. He said usually the fan only fails after 5 years, so mine could be an exceptional case.

my ex-Fotile hood - i never ever see a single drop of oil in the cup. yes we dont cook much but after 7 years of using, you think you will at least get some oil vapors

This post has been edited by idoblu: Apr 2 2016, 10:09 AM

Thanks will take note of that. Mine the internal are greasy too.

Maybe you steam more

My collection cup never filled up, usually 1/4 only and internal already very greasy.

Nope. Hardly steam stuff
Mostly stir fry stuff. Seriously nothing inside the cup.

Haha, maybe too efficient all suck into the hood or blow out

Doesn't matter anymore cause that place already sold. Now I'm using Teka with oil filters, no cup. Still not very efficient cause oil vapors are a lot heavier than ionized water vapors 😝

Mine fills up very fast and quite a lot of oil in the cup every week as we do a lot of frying I guess. For me as long as the grease does not work itself beyond the ducting and elsewhere in the kitchen, it's good enough. Just that we shouldn't fall for the gimmicky functions of the modern hoods.

The fotile baffle filter is definitely much easier to clean compared to our old fujioh, the trade off is that the interior of the hood does become oily but seems it's only up to the fan. So if I can diy the interior every year, I guess it should serve me well. Just need to find a filter for the ioniser fan inlet at the top so that it doesn't suck dust. Imho this is a design weakness on the air curtain intake of the EH10BQ hood. The air intake inlet should have been inside the chimney area but outside of the inner assembly, which will be clean of grease and dust and prevent the fan from failing prematurely.

Anyway if no premature failure, they can't make money can they ☺

Like i mention before, possible suction is too strong and oil just travel out as the Baffle will not be effective if speed are too strong and gab are big. Maybe when speed reduce the oil will collect more I do notice my oil collection are more when fan speed are lower.

Yeah I know, oil may look like water vapor but total different behavior. Filter have its good, no need worry to clean, stuck already just buy a new one, that what my friend did, he buy few set, and change it after suction still bad even after wash.

Maybe just bypass / cut off the ion fan.

Or I will upgrade the fan myself , that's why I want to see how to access the fan and take it from there. The air curtain is theoretically supposed to help contain the fumes within the perimeter of the hood. Anyway will update with more photos once the guy comes for replacement work.

@dayalan86 thanks for those picture as i am able to clean the impeller by pouring a boil water on it. using kitchen tower to wipe all those visible oil stains, and include 2 PC fans, the works took me 2 hours to finish! Now my wife and i stand to the blower, we can feel the impeller efficiency is much stronger!

Everything will have a possibility of breaking down that is why we give warranty and we have customer service support. Most important is the after sales service must be quick. Dealer + Supplier after sales service is very important.

From my understanding, fotile is giving 3 years warranty for the air curtain motor as well unless special cases like water sip into the motor (direct spray cleaner on it) or etc. I already PM dayalan for his details for me to follow up and make sure the technician wont simply charge him for no reason. Will need to look and read at the service report first.

Regarding idoblu "my ex-Fotile hood - i never ever see a single drop of oil in the cup" i think is due to improper installation or you turn on your fan which is directly blowing at your cooking area or you open window while cooking. With several customers posting with photos, we can see definitely there will be a lot of oil collected at the oil cup as shown by talibin's photo and as explained by dayalan86. If really there is no oil at all and the hood performance is so bad, you should have called the dealer or fotile to get it a check. I can say Fotile's after sales service is one of the best i ever call, dont have to put on hold long, sometimes i do call for customers to make reports.

For Maintenance
When you are steaming or even boiling soup, turn the hood on low speed, the steam will help to clean the inner hood as well.
If more customers really wanna DIY to clean the inside of the hood, i can try to record a video in my shop to show.

This post has been edited by zheilwane: Apr 2 2016, 05:42 PM

What is the tip on installing fan in the kitchen where hood is at the same area? Ceiling fan would be preferrable, but not too near to hood?

Honestly, i tested 180 degree around the hood, only a fan above the hood wont affect suction much. Other places even not directly at the hood, will also blow the smoke away.

This customer complain even with Fotile EH10BQ the kitchen is still oily. Since he is nearby kepong, i went there personally to understand the problem, didnt even need Fotile's technician. After checking, he has a wall mounted fan blowing around the kitchen, took the Fotile Steam Generator to test, no issue without the fan. So, we took a stand fan and go all around the hood to test which is the best location to install a fan and the best is directly above the hood....

As per photo, there is quite a lot of oil in the oil cup.

Problem solved and customer is very happy with the performance of the hood now. Actually, the hood will extract cooking heat out from your kitchen, so it wont be very hot compared to using an exhaust fan. I dont have a fan in the kitchen (open concept), my mom say is OK, not hot as we usually cook at night only. I notice, she cooks around 40min not more than 1hr most of the time. If you really wan to install a fan, only turn it on when you are preparing the food, turn if off when you are cooking.

This post has been edited by zheilwane: Apr 2 2016, 04:41 PM


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upgrading the fan. Look at the size it could be similar to the PC 12dc fan, possible to upgrade if its using 12dc fan.

I'm planning to install ceiling fan. Imagine my kitchen is rectangle, hood at the most left and fan at the middle of the kitchen. Not good?

Or should install wall fan at the right side?

Best to be away further from the cooking area. However, if u will be using the middle area most of the time to prepare food, then u have to install the fan at the middle. Jus turn if off when u r cooking.

If the wind could reach the person who is cooking, the wind could also blow the smoke away. Not sure how big your kitchen is, if you install furthest right, wind might not reach the person, no point of installing, if can reach then will affect the performance of the hood.

My suggestion, install the place where u plan to prepare food and just turn if off when u r cooking. Windows must be closed during cooking as well.



This post has been edited by zheilwane: Apr 2 2016, 05:51 PM

Anyone heard of hafele cooker hood before..?

I dont think many ppl would aware the cause of the wind from fan/window to the hood effectiveness..

My kitchen is not big.. Anyway if fan's wind cannot reach the person who is cooking.. No point having fan then.. Normally heat from hob can make ppl hot/warm too..

Ironically, the so called curtain fan design by fotile should be able to help trap the cooking smoke from going out from the hood and hence suck up by the hood, of it so, curtain should also able to prevent air from outside to interfere with the hood, but is not...

bcoz the wind from the fan or outside is stronger than the curtain's air. No hood will be able to suck when there is wind blowing, not even with suction 1500m3/h. People will then ask, why not make the air curtain wind stronger? If the air curtain wind is too strong, it will affect our gas hob performance, that is why there must be a balance.

Moreover, when the hood is turned on, cooking area will become low air pressure, while the air from outside has higher air pressure will be sucked in and reduce the performance of the hood. The hood is used to extract smoke, oil and odor, if you open window while cooking, the odor that is sucked and blown out will come in back to your kitchen through the window.

Regarding the air curtain motor issue posted by dayalan86, i have called up fotile's service manager to confirm that the motor as well has 3 years warranty. Most brands only give 1 year warranty for accessories like touch screen, button or etc but fotile's hood has 3 years warranty for everything against defect except LED light. Must be aware that some brands say 5 years warranty or more is only for motor not the entire hood, must as carefully when buying. For any warranty clarification on FOTILE, you can call 0333435306 to ask, you can also grasp how good is their customer service & response. (12.30pm - 1.30pm lunch time)

Just sharing all these to make sure forumers be aware of this and to optimize the performance of the hood. Whether the air curtain works or not, definitely u and other people who are using it will know. I have used it, tested it also recorded a video in youtube to show the performance, it is 100% real. Many customers are happy with the performance and that is why you can see many positive reviews and also users recommend their friends/family to buy it as well.

This post has been edited by zheilwane: Apr 4 2016, 10:28 AM

I never sprayed anything into the DC ioniser fan area, but there could have been some debris that may have fallen inside the DC fan grille while cleaning up the dust. As our kitchen is open concept, the hood is performing well in keeping the grease within its perimeter apart from this minor setback. The other areas and floor is not oily.

In addition, this is our family home and my mom can now clean the filter of this hood by herself without needing me to assist much (except for detailed cleaning on the interior portion and above the hood area, on quarterly basis) compared to our cumbersome old hood with big baffle plate and filters which were a pain to clean without making a mess in the kitchen. The downside of course, the internal becomes oily marginally faster than our old hood but if the grease is contained within the hood assembly, I believe it means the hood is doing its job well.

Given a choice, I'd rather buy a hood with higher suction such as the CTS-9004 as compared to EH10BQ, as the primary function of the hood is the suction.

Btw, thanks Zheilwane

hi....

my Fotile EH-10BQ use for about 4years ...recently when the blower fan turn on ..its produce noisy sound ...yi..yi...yi...like that ..ive capture video but cant attached here ...

left side air curtain cant feel the suction air ...while front ..right i can feel it ...

check with Fotile service technician..the noisy sound might due to air curtain fan ....the repair cost about rm100+ included labour cost ..
possible to get the parts outside and replace by our own?
think can save 50%?
just no ideal how to dismantle ...any video clip to dismantle?

even my warranty extend to 5years but only cover motor....

btw...if air curtain fan replace buy Fotile technician..at the same time can request to change to motor since used it for 4years even currently the motor still can turning ...
so that the fan motor can last more longer even after my 5 years warranty over ...

thanks ...

For rm 100 inclusive labour is very reasonable price. Some companies charge rm 150 only for labour fee. Get the expert to fix since it is cheap. Even u can fix yourself, driving around to buy the parts will cost u petrol, parking, parts may b gonna cost u half the price d

can get the parts from any hardware / electric shop ?or can buy online ?

will let them fix for this round...
Fotile authorised service company labour charge how much ?

thanks ..

just replaced the air curtain axial fan cost rm31.80...labour cost rm80...he open invoice rm111.80

the noisy sound when turn on the motor due to the oil sticky ..the oil hang at top ..fan blade hit the oil causing to sound ..
so he request to do cleaning..took about 40mins to clean ..2persons
cleaning cost rm120...
total change fan + cleaning = rm231.8

after clean no take photo caused the guy faster fix it up ..

thanks ...


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The recommended maintenance is every 2 years or more frequent depends on usage. RM 120 for cleaning is very reasonable.

rm120 cleaning ..rm80 service charge total rm200 for next cleaning if request...

2years later i think can dismantle ourself and do cleaning..
just wonder what cleaner they used to clean ..where to buy it ..

thanks ....

I will try to use water based car degreaser, or diy.

any photo for the car degreaser ?
had you try ? will it able to clean the oil ?


thanks ....

Last time I use melaleuca product go degrease is a mlm product, many mlm sell good water base degrease.

IC...will try look for it ..

Yup I think Melaleuca Degreaser is better than Amway's offering at the moment from experience of using it. The guy I engaged to clean my hood recently charged RM 280 and he used some alkaline based solution.

My only issue is on how to remove the hood fan blade, which I saw them doing and is quite simple. Maybe will set an interval of every six months to clean.

I was quoted rm200 too service my rinnai hood. It's just a regular preventive maintenance service, mind you.
Rm100 is for transportation. Don't you think that's insane when the Rinnai service centre is just a 8km away ? Any third party people who can do this?

Any recommendation of third party who can do this at a reasonable price?

This post has been edited by abhipraaya: Dec 28 2019, 04:11 PM

Bump.

Any recommendation?

By any chance anyone knows where to buy the hood's light bulb, can't see to find it. Worse of all i can't remember my hood's model