I went to sg early this month, just received my bill and their charge me 650kb of data roaming usage but i confirmed that i did not switch on data but switch on the phone to receive call and sms.

after i made the complain, they called me back that they will waived it for me because some issue on smartphone with lte trigger the network. She said the network will auto trigger the phone even though u switch off the data and she also said, switch off the phone also kena.

lucky can waive

thats why onexox not allowed data roaming and no ppu

That why I kena on celcom. Malaysia should enforce tighter

most "major" telco like that one.

tactic to get extra income.

lucky u were alert on the bills & ask them. So they waived it.

others who juz ignore how?

Just remember to switch our phone to 3G mode whenever roaming. Only if roaming data plan baru on LTE. The LTE is the culprit triggering the data, sometimes telcos will adjust our balance but sometimes they missed also.

what phone u use?

many smartphones, when registering to a network, will exchange some sort of packets even though data is turned off on the phones.

this is why malaysian telcos, one by one, are forcing auto data roaming upon us, without any option to turn it off on the operator side.

i now put my malaysian sim into a nokia 2G phone whenever i travel so that i do not inadvertently incur data roaming charges.

Galaxy note 5

good idea

now gonna buy some cheapo 2G phone for the purpose

lucky can waive la!!

Sure can waive, is their problem.

I don't mind to pay if i got used data roaming but this like cheating if i don't call and ask. The problem is they know got this kind of issue and they still charge to the bill, are they cheating us as customers?

How much did Maxis charged you for that 650kb?

Rm24

dunno whether can waive or not

so can conclude it is due to turning on 4g/lte?

Lucky can waive. Celcom complain until throat also dry, still say cannot waive, not their problem.
So, dunno who is the bigger cheat

have to complain every time you return from abroad...tiring right?

they should allow us to turn off auto data roaming at the operator end.

This post has been edited by kit2: Apr 7 2016, 11:32 AM

not sure wanna port to celcom since it happened to celcom...charge to bill for data roaming even data is off...

I googled, many complain to celcom about this but still no waive...

Can someone confirm that if we choose to 3G before we off both mobile data and data roaming before boarding plane that we will not get bill shock?

we all had both mobile data and data roaming turned off, and still got charged. perhaps you could try with a phone that does not have 4g and let us know.

I was in China, and suddenly got an SMS from Maxis saying my 500MB data roaming has been activated eventhough my Mobidata was off. True enough, i was charged RM38 in my latest bill.
I decided to do research on this Maxis roaming plan, and diacovered how easily you can be cheated. Apparently if you roam on certain networks overseas, and you activate your Mobidata, the plan will be automatically activated.
Imagine, you forget to off your mobidata before boarding the plane, and when you arrive and on your phone and so happen roam on these particular networks, you will automatically be charged! You will not even be asked if you agree, the plan will just be activated.
Then you have to go through all the trouble of getting a refund when you come back home

Not only Maxis, but all telco. Please, it is logical to turn off the Maxis completely, not just the mobile data.

Many major telcos doesn't have LTE roaming agreement. Just turn off your sim card from setting completely.

Is there a way to stop these charges? Celcom just whacked me >RM50 on data while I was in Korea.

I am 100% sure my Data was switch to OFF, and almost all the charges happen at nite while sleeping and not using phone.

Strange thing is non of my travelling mates has this problem. Only prepaid get this problem I suppose.

Does anyone know a good way to stop these charges, besides uninstalling all apps?

Turn on airplane mode instead.
Btw, ask CS to waive the charge

Need hotel Wifi. Most of the charges happen at nite, when sleeping and not using phone.

Already logged two complains. Going to escalate to Consumer Forum of MCMC next.

We are customers who pay these Telcos, we shouldn't have to burden with all these nonsense. Switch off this and that, cannot use 4g or what. They should sort out their system to protect us, not to feed off us.

Ok. That is idealistic. But if thru these postings I can convince just one person not to subscribe to Celcom, game even already. Revenge.