Yeah, Maxis is like that, they will try to maximize the ARPU (average revenue per user). Like you loyal customers they will overcharge lo... because you were ok with it. Now that you realise they offer so much better deal to those who plan to port out, just vote with your feet and port out la...

I realised how Maxis SCREWS its loyal customers and REWARD not so loyal customers when a few friends mentioned that their old Maxis Mobile Broadband plan - you know, those 1GB for RM30/mth and comes with a dongle. When they wanted to cancel, Maxis countered with RM18/mth for the same plan, that was even cheaper than UMobile 1GB plan few years ago! And with Maxis's superior coverage and speed (few years ago, that is) it WAS a better deal than UMobile's.

They CAN offer better deals, but not for loyal 'water fish'.

BTW Telekom also do something similar for Streamyx customers who wanted to cancel their subscription, offer low low and free calls some more.

Just like in the job market it doesn't pay to be loyal to the employers, customers have to look out for themselves....

P/S : I was wondering why not post on Maxis's sub forum and see how they respond....

I'm thot Maxis is owned by Ananda Krishnan?

Nope don't think so, why need to have a special "save team" when the CS can do it themselves?

This was my experience :-

I tried to cancel the Maxis Mobile Broadband for an older not very tech savvy friend. He was paying cash and sometimes miss payment also.

At fist CS say will transfer to cancellation dept, ask if you ok (to check you really serious or not), then put you on hold, 10 secs later, same person came back, say no one in the cancellation dept picking up the call (really? serious?) then proceeds to offer the reduced payment plan for the exactly same benefits. Was paying RM30 for 1GB broadband, reduced to RM18. Friend say ok, so just accept.

And yet they do not want to announce it. Maxis can do it, but don't want to. Can complain to MCMC ka?

TS already said he's doing it to create awareness ma.... it's a PSA.

Ya lo, why everything also need to out a racist spin on it? Just an issue of better customer service and better value, it's business, not racism.