Maxis giving unfair treatment to customers, Bye Maxis 
Mar 10 2016, 02:18 PM
QUOTE(jackson5759 @ Mar 9 2016, 08:47 PM)
I'm from Sabah and now Maxis got special offer for all Sabah & Sarawak users and I don't know what exactly is the offer because Maxis is telling me there is a RM30 discount on my plan and my friend told me that Maxis told her the offer is 2GB extra data for her.
I'm very pissed off about Maxis earlier my friend decided to change her Maxis postpaid line to the Celcom postpaid plan which come with 10gb Data + unlimited calls. So once Celcom started to port her line, Maxis directly call my friend to counter offer her with this plan below
Offer 1 : Free Samsung Note 5 + RM 128 monthly + 5GB Data + Unlimited Calls & Sms + 2 Years Contract (She rejected this offer)
Offer 2 : RM 88 monthly + 8GB Data + Unlimited Calls & Sms + No Contract (She rejected this offer)
Offer 3 : RM 68 monthly + 5GB Data + Unlimited Calls & Sms + No Contract (She say consider first please call back after 1 hour)
1 Hour passed.....
Maxis called back and she reject one more time on that offer with the reason she promised Celcom to sign with them.
Once again maxis offer her with this
Offer 4 : RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (and finally she say yes and proceed with this plan)
I'm so damn pissed when I heard this. I'm loyal Maxis customer for almost 10 Years with 5 Numbers under my IC and paying much more than my friend I didn't get such offer from Maxis and once I call them I questioned them about the plan that my friend received upon her termination and change to Celcom.
Maxis Customer Service buat bodoh there say they don't know anything about that and they can do nothing and can't give me the same offer. Maxis continue says that my friend is the selected customer group for this good plan. So I questioned again how do you guys do selection? If in terms of years staying with Maxis I'm more than her, if saying usage per month I also much more than my friend. So on what basis they select their customer that can entitled to such cheap plan? Is it base on customer group who wanted to terminate the service so they are selected and I need to perform termination on Maxis and change to Celcom only they can offer me? The CS keep saying no no no.. and continue say they can't do and dont know what can they do.
This is my main line plan
RM 188 monthly + 7GB Data + Unlimited Calls & Sms + No Contract
VS
RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (My friend plan)
This stupid Maxis is treating their loyal customer like "Water Fish" / Idiot and I decided to quit this stupid Telco and also posting this so anyone is still using Maxis out there can read on how Maxis treating us like "Water Fish"
And there is special promotion for Sabah & Sarawak Maxis customer with RM30 discount on plan / 2GB extra data I don't know which one is true but both are telling by Maxis Customer Service. So if West Malaysian you felt unfair you can try to call Maxis and ask is this some kind of not so 1 Malaysia? Why East Malaysian getting better offer than West Malaysian.
No wonder Maxis boss can always remain at Malaysia top 3 richest man because there is too much "Water Fish" like us give donation to him.
Bye Maxis for letting me know how stupid am I this 10 years and how expensive you are.
Updated 10/03/16
called maxis again about balance to pay and check bill before i port out properly and I found that
my account still have a deposit of MYR 1200 inside.. I totally forgot about this deposit that I paid
many years ago. So I asked Maxis now all your plans don't require deposit anymore and why aren't
you refunding the old deposit to us? Maxis CS say you can only get refund up on your termination
of service with Maxis. I was like WTF now all no deposit but you still holding my money and don't want
to pay me back and say only terminate can refund deposit. FCK!
I have the same thing that the Line Retention team called before I ported out to Digi Ambassador Plan. This applies to my family too before they ported out to Maxis. Best thing is to say NO. Maxis plan is way too expensive now. I'm very pissed off about Maxis earlier my friend decided to change her Maxis postpaid line to the Celcom postpaid plan which come with 10gb Data + unlimited calls. So once Celcom started to port her line, Maxis directly call my friend to counter offer her with this plan below
Offer 1 : Free Samsung Note 5 + RM 128 monthly + 5GB Data + Unlimited Calls & Sms + 2 Years Contract (She rejected this offer)
Offer 2 : RM 88 monthly + 8GB Data + Unlimited Calls & Sms + No Contract (She rejected this offer)
Offer 3 : RM 68 monthly + 5GB Data + Unlimited Calls & Sms + No Contract (She say consider first please call back after 1 hour)
1 Hour passed.....
Maxis called back and she reject one more time on that offer with the reason she promised Celcom to sign with them.
Once again maxis offer her with this
Offer 4 : RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (and finally she say yes and proceed with this plan)
I'm so damn pissed when I heard this. I'm loyal Maxis customer for almost 10 Years with 5 Numbers under my IC and paying much more than my friend I didn't get such offer from Maxis and once I call them I questioned them about the plan that my friend received upon her termination and change to Celcom.
Maxis Customer Service buat bodoh there say they don't know anything about that and they can do nothing and can't give me the same offer. Maxis continue says that my friend is the selected customer group for this good plan. So I questioned again how do you guys do selection? If in terms of years staying with Maxis I'm more than her, if saying usage per month I also much more than my friend. So on what basis they select their customer that can entitled to such cheap plan? Is it base on customer group who wanted to terminate the service so they are selected and I need to perform termination on Maxis and change to Celcom only they can offer me? The CS keep saying no no no.. and continue say they can't do and dont know what can they do.
This is my main line plan
RM 188 monthly + 7GB Data + Unlimited Calls & Sms + No Contract
VS
RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (My friend plan)
This stupid Maxis is treating their loyal customer like "Water Fish" / Idiot and I decided to quit this stupid Telco and also posting this so anyone is still using Maxis out there can read on how Maxis treating us like "Water Fish"
And there is special promotion for Sabah & Sarawak Maxis customer with RM30 discount on plan / 2GB extra data I don't know which one is true but both are telling by Maxis Customer Service. So if West Malaysian you felt unfair you can try to call Maxis and ask is this some kind of not so 1 Malaysia? Why East Malaysian getting better offer than West Malaysian.
No wonder Maxis boss can always remain at Malaysia top 3 richest man because there is too much "Water Fish" like us give donation to him.
Bye Maxis for letting me know how stupid am I this 10 years and how expensive you are.
Updated 10/03/16
called maxis again about balance to pay and check bill before i port out properly and I found that
my account still have a deposit of MYR 1200 inside.. I totally forgot about this deposit that I paid
many years ago. So I asked Maxis now all your plans don't require deposit anymore and why aren't
you refunding the old deposit to us? Maxis CS say you can only get refund up on your termination
of service with Maxis. I was like WTF now all no deposit but you still holding my money and don't want
to pay me back and say only terminate can refund deposit. FCK!
No suitable plan for me. Was only offer a few plan like MaxisGO, Maxis OnePlan.
DiGi Ambassador Plan offer me RM34/month for 3GB data if you want internet (optional). While their calls/SMS/MMS is RM50 worth of talktime free to Digi and free commitment fees if you don't want any data plan. So I have decided to use this as I only need 3GB of data.
Celcom Gold plan is very attractive. RM80 for 5GB/monthly & 5GB/month for weekend. On top of that, they give unlimited calls and SMS.
To suit to my family members needs, this is suitable for them.
One thing what I din't like about the treatment before I ported out. Why when people porting out only offer such offer? All these while you are treating all your customer like a fool? Your number/line retention team could not even speak english to me. Worst still, they like not giving me time to think about considering to retain my line with Maxis. It is just not right for them to do such thing as it is very impulsive decision that they are giving me.
There were no such thing as royalty in Maxis these days. Even you spent a lot of money on your phone bills. Go ask around. The just want to have their money fast, & if you don't make payment on time. Line will be barred without notification given from SMS or collection team. I got it once before.
This post has been edited by sleed: Mar 10 2016, 10:25 PM
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