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> Maxis giving unfair treatment to customers, Bye Maxis

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kaihnsn
post Mar 10 2016, 10:53 PM

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QUOTE(dinox @ Mar 10 2016, 10:16 PM)
Hi all forumers.......my 2 cents below.....firstly I work in a bank so I know a little about customer service. So here goes.
For those who are loyal and do not question and compare packages and subsequently provide feedback about how good or bad the package......then in a honestly, you are grouped in a group we bankers define as sticky customers .....meaning.....I shoo you away also you beg me to retain you.
Complains are good and usually rewarded as banks want to keep their clients.....But sometimes if the client is asking for too much, bank also dun layan la......
In this case of maxis screwing their clients ( I am also a maxis user who ported from welcome), I suggest you guys to get ready to port as a vote of protest to maxis. Because when they beg you to come back, you can ask for even more ..........I Don't know about you guys , but this is exactly what I will be doing when my contract ends ....
So good luck guys and gals.....
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LOL me sticky to DiGi since 2000 rclxms.gif

2005 they give me voucher RM1500 I bought Nokia 7610 rclxm9.gif

since then loyalty bonus like shite just bonuslink
kaihnsn
post Mar 11 2016, 12:17 AM

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QUOTE(vuetnam @ Mar 10 2016, 10:55 PM)
digi coverage ok? especially outside klang valley?
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can't tell for klang valley. here kota kinabalu is good and during holiday back to Ipoh also good.

QUOTE(andrekua2 @ Mar 10 2016, 11:00 PM)
DiGi also sucks...

Remember when Digi has this loyalty program where you get points for paying your bills. Then accumulate and can exchange phone, with different models on offer each month. When I finally almost reach (27xx points, min 3000 points to exchange), they suddenly announced that all points will be converted to Bonuslinks. WTF!!!!!! Straightaway so fed up and port out.
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me got voucher 2 times RM1500 and RM900 before they change to Bonuslink

since then the loyalty bonus is nothing

but back then my bill around rm200-300 per month

nowadays around rm60-70 and few years back just rm80-100

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