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 Maxis Preorder Fraud

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mr.noone
post Mar 10 2016, 04:51 PM

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QUOTE(Maxis @ Mar 10 2016, 04:42 PM)
Hi SonnyCooL,

The Samsung Gear S2 is free however you will need to select Maxis One Plan RM158 and above and you are not allowed to downgrade/terminate your contract.

The stock availability will based while stock last.

If you are not sure with your purchase, you can provide your MOS order ID for us for further checking.

Thank you
*
Maxis,
I think what Sonnycool want to know is if he selected select Maxis One Plan RM158 and above, but later Maxis come back and said no stock for him. (but he already select select Maxis One Plan RM158 and above)

So he will in situation that he need to paid RM 158 and above but no S2

the Free and While Stock Last make the situation confusing and when he subscribe and not getting the S2, he can suspect actually Maxis misleading the customer to get a better package but no plan to issue out the free S2

i just highlighting the scenario
mr.noone
post Mar 10 2016, 05:05 PM

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QUOTE(SonnyCooL @ Mar 10 2016, 04:58 PM)
they known that issue but reluctant to answer ....
*
Maybe should write to NCCC for the misleading package if they cannot answer.
mr.noone
post Mar 10 2016, 05:21 PM

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QUOTE(SonnyCooL @ Mar 10 2016, 05:15 PM)
worst part, u get nothing but force with 158 plan ....
*
Maybe just get a screenshot of the advertisement and the system page.

Give them benefit of doubt. If they do not provide favorable response toward your question then should just respond to NCCC that Maxis is trying to mislead consumer to get the "free watch" by forcing higher amount package.

Then Maxis need to answer to NCCC
mr.noone
post Mar 10 2016, 05:24 PM

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349 posts

Joined: Sep 2011
QUOTE(Maxis @ Mar 10 2016, 05:16 PM)
Hi SonnyCooL,

Please calm down first. Allow us to re-phrase again:

If you log in to Maxis Online Store and the Samsung Gear S2 not available, it will stated as Out of Stock.
If you able to see the said options earlier, that's mean Samsung Gear S2 is still available.
If worst case scenario - you have select Samsung Gear S2 with pre-order S7 Edge and upon arrival, there is no Gear S2 given, the clause of RM1000 termination will be revoke and you are able to change your rateplan to suits your need.

That is why we are requesting the MOS order ID for further checking. Hope this clarifies your thoughts.

Thank you
*
But he need to pay the first month with the high amount package?
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