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 Maxis Preorder Fraud

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Maxis
post Mar 10 2016, 04:19 PM

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QUOTE(SonnyCooL @ Mar 9 2016, 08:09 PM)
I went for Maxis Preorder S7 Edge come with FREE (as they mention in their page) Gear 2 Classic but is not actually free cause we need to sign 158 Package .....
But problem now, as they show in their page first come first serve basic, so my question is when phone arrived without S2 Gear classic and i still need to continue 24 month 158 Package ?
So here come my question?
why said free and we actually paying for it (high package and early termination with 1000 EXTRA penalty)
IF phone arrived without GEAR S2 classic, can we can cancel cause we are misleading by MAXIS contract/ADVERTISEMENT.
please answer here, don't ask reply in PM, cause i believe most of user here wanted to know .....
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QUOTE(SonnyCooL @ Mar 10 2016, 04:06 PM)
hello MAXIS, need ur clarification ? cause we all your customer and dont feel like getting CHEATED by MAXIS with OUR loyal Customer status
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Hi SonnyCooL,

Allow us to elaborate more on our pre-order Samsung Galaxy S7 Edge.

1. When you log in to our Maxis Online Store with selection of Samsung Galaxy S7 Edge, there will be 2 options available wherein you can select either to get Samsung Gear S2 or without it.
2. If you have select Samsung Gear S2 option with your pre-order, hence the clause of 24 months contract and downgrade fees of RM1000 strictly implemented.
3. If you select only Samsung Galaxy S7 Edge pre-order, the clause of 24 months remains with a flexibility wherein you could downgrade your rateplan that suits your need.

Any termination or breach of contract will incur penalty imposed to your good self.

Thank you
Maxis
post Mar 10 2016, 04:42 PM

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QUOTE(SonnyCooL @ Mar 10 2016, 04:26 PM)
hello please read my question.
If i select Samsung with Gear 2 package*************************** but you guy not sending me GEAR to as the clause (***************** While Stock Last), am i still have to continue the contract ???

Cause i worry I PAID for GEAR 2 and i don't received it but i still have to PAY.
this my question.
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Hi SonnyCooL,

The Samsung Gear S2 is free however you will need to select Maxis One Plan RM158 and above and you are not allowed to downgrade/terminate your contract.

The stock availability will based while stock last.

If you are not sure with your purchase, you can provide your MOS order ID for us for further checking.

Thank you
Maxis
post Mar 10 2016, 05:16 PM

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QUOTE(SonnyCooL @ Mar 10 2016, 04:46 PM)
GET MY question, don't play Taichi, STRAIGHT TO THE ANSWER.

My question is : IF I DON"T RECEIVED GEAR 2, AM I STILL HAVE TO CONTINUE THAT HIGH CONTRACT ?
May i repeat : IF I DON"T RECEIVED GEAR 2, AM I STILL HAVE TO CONTINUE THAT HIGH CONTRACT ?
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QUOTE(SonnyCooL @ Mar 10 2016, 04:58 PM)
they known that issue but reluctant to answer ....
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Hi SonnyCooL,

Please calm down first. Allow us to re-phrase again:

If you log in to Maxis Online Store and the Samsung Gear S2 not available, it will stated as Out of Stock.
If you able to see the said options earlier, that's mean Samsung Gear S2 is still available.
If worst case scenario - you have select Samsung Gear S2 with pre-order S7 Edge and upon arrival, there is no Gear S2 given, the clause of RM1000 termination will be revoke and you are able to change your rateplan to suits your need.

That is why we are requesting the MOS order ID for further checking. Hope this clarifies your thoughts.

Thank you
Maxis
post Mar 10 2016, 06:01 PM

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QUOTE(SonnyCooL @ Mar 10 2016, 05:24 PM)
hello u not answering our question.
MY QUESTION : IF WE DO NOT RECEIVED GEAR S2, CAN I TERMINATE THE CONTRACT ON THE SPOT.

PLEASE ANSWER straight and no MORE TAICHI or you don't understand OUR QUESTION or MAXIS Don't BOTHER with their client.

Simple Answer  (choose below please) :
1. NO, even you not received GEar S2 and You (consumer still have to High Package or Penalty RM1000).
2. Yes, you can return phone (at MAXIS COST) and terminate the CONTRACT with 14day COOL PERIOD.

Please select the answer.
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QUOTE(SonnyCooL @ Mar 10 2016, 05:50 PM)
not only first month, for next 24 month ......
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Hi SonnyCooL,

You are unable to terminate the contract regardless.

Thank you
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