Please refer to the case NO: C17355991.

My internet is down about 1 week and it has been confirmed that it is the adapter problem and I have made several call and all the answer I get is to ask me wait for call from Maxis technical team.

And until now I still never receive any call from Maxis.
Please solve the issue asap!

Besides, I would like to request to deduct the downtime charges which I could not even connect to the internet.
I am not going to pay the one month charges since it is maxis problem.
Please revert to me ASAP!

Hi tan015679,

As per latest update of your case C17355991 - the relevant team is still in the midst performing further investigation on your issue. You will be contacted once feedback is given. We are unable to advise you on the charges during the downtime at this moment. Kindly contact us again after the issue is resolved for further assistance.

Thank you

the answer like not an answer. customer is paying, the service is not free, and you cant escalate this issue further after 1 week of downtime.

also you can't provide any rebate to the customer when they have downtime or any 3G Mifi to compensate the downtime.

Maxis .. you are really lousy