Please refer to the case NO: C17355991.

My internet is down about 1 week and it has been confirmed that it is the adapter problem and I have made several call and all the answer I get is to ask me wait for call from Maxis technical team.

And until now I still never receive any call from Maxis.
Please solve the issue asap!

Besides, I would like to request to deduct the downtime charges which I could not even connect to the internet.
I am not going to pay the one month charges since it is maxis problem.
Please revert to me ASAP!