you got into very serious accident?

last time my previous car get into an accident, 1/4 of the front is crumpled, tow the car to toyota service center and made police report will take away 1 day time

if i'm not mistaken the insurance adjuster and SA cant do anything until you have made police report and hand the report to them, that alone could take 3-5 days (malaysia standard )

adjuster and mechanic inspect the car and order parts would take around 3-7 days if they got no spare parts, that alone is almost 1.5 weeks already, then another 1-2 weeks for assembly, repair and testing, if let's say in the middle they found out need to do more repair then it will take another 3-5 days depends on spare parts availability and it also depends on the volume of the service center, place like glenmarie might have a lot of cars waiting for repair and they might not be having a lot of spare parts available

you can try to call in every 2 days to rush them for the progress, last time my vios also took 1 month to repair yet it is like a half baked work