Old News lah....

If you read carefully, there ARPU (Average revenue per user) is increasing and the revenue still growing despite the volume of users was dropping.

From the last paragraph of the news

"“All in all, our intense focus on unmatched customer experience and to provide the best network for data is rewarded with happier customers. We have the highest customer satisfaction we have ever seen in various channels and our customer complaint level is now at its lowest in a decade. These are indeed proud achievements for us. The first phase of our transformation of becoming a high performing mobile company is more or less done. Now we have a strong foundation to push ahead with the second phase of our transformation of becoming the preferred choice for digital experience seekers. I am truly positive to what lies ahead of us and the increased empowerment we could offer individuals, homes and organisations.” he said."

Their focus now is in general on Better Network, Better Service and Better Customer Profile with High Revenue (High ARPU customer)

Obviously their focus is different with Digi or Celcom now

Umobile...

Good Luck to you, I have bad experience with them recently..

There is no perfect telco with Good, Cheap and Fast all together in the wolrd

Telco which is Good and Fast wont be Cheap




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I am using Umobile for about 2-3 months, I took the RM28 with 3GB plan too..
But too bad for my hometown I only manage to get Edge 2G signal, caused alot of inconvenience for my parents..
I have complaint a few time they replied us no new plan site at our hometown as of now..

Too bad.. have to ported out all again

This post has been edited by ckyow1: Feb 14 2016, 09:51 PM