Hi Blacktubi,

You need to change first your supplementary number to principle plan which mean you need to separate out the number from your current account first before request to port out the number.

Thank you

--PMed--

Hi blacktubi,

No need for you to change your supplementary to prepaid just separate out the number & change the plan to any lowest principle plan. If you change the number to prepaid before the port out request, there will be 30 days cooling off period. You may change your number to prepaid once your port request completed.

Thank you