QUOTE(jasondotcom @ Feb 9 2009, 07:51 PM)
i have this 3 year old new house in my hands for about more than 6 months now. defects were noted in the first day and were listed and sent to developer. rectification works have been done but its still the same. person in charge keeps buying time taking me for a ride saying we will fix it next week. and when the time comes, it will be another "next week".
pestured zillions of times and some works were done. but soon, during the rainy season, the problems came back again and again. its been like half a year gone now coming to a year. leak got worst and stained the ceiling and caused really bad fungus to form all over the walls. this problem is luckily in the first bed room. we had to hv the door closed to prevent smell entering the house.
as time goes by, we kept being taken for a ride by the person in charge. wasted sooo much of my time giving reasons away from work to attend to my problematic house only to find out that the contractor they sent, could not fix the problem in that day as promised by the person in charge. once contacted, we were told that another person will have a look at it and promised to hv it fixed "next week". and the whole farking thing goes over and over again.
today i wasted another whole day of mine going up and down to my house for nothing. and its a working day some more. i now had enough of these games and would like to write an official letter to them. so tell me what shall i do or any template that i could follow. because if nothing is REALLY FIXED ONCE AND FOR ALL, i was thinking of some higher authorities like consumers tribunal or something to make things really big this time.
no more mr. nice guy. i had enough......
guys, please help.......
Do 2 concurrent things. Send a complaint to the Kementerian (believe me they do read the letters), and cc the developer. Second, go to developer's office and ask to see the manager in charge. Usually the manager will assign a site-manager to manage the rectification, he's the "Dragger". Make a big fuss out of it, tell him you will give them free publicity in forums online. pestured zillions of times and some works were done. but soon, during the rainy season, the problems came back again and again. its been like half a year gone now coming to a year. leak got worst and stained the ceiling and caused really bad fungus to form all over the walls. this problem is luckily in the first bed room. we had to hv the door closed to prevent smell entering the house.
as time goes by, we kept being taken for a ride by the person in charge. wasted sooo much of my time giving reasons away from work to attend to my problematic house only to find out that the contractor they sent, could not fix the problem in that day as promised by the person in charge. once contacted, we were told that another person will have a look at it and promised to hv it fixed "next week". and the whole farking thing goes over and over again.
today i wasted another whole day of mine going up and down to my house for nothing. and its a working day some more. i now had enough of these games and would like to write an official letter to them. so tell me what shall i do or any template that i could follow. because if nothing is REALLY FIXED ONCE AND FOR ALL, i was thinking of some higher authorities like consumers tribunal or something to make things really big this time.
no more mr. nice guy. i had enough......
guys, please help.......
Some may drag you until the warranty period is over, then wash hand. I will personally roll up my sleeve and get even with them in these cases. When they know you're serious, they will do something. ALso, I'm sure this affects not only your unit?
I experienced this from a VERY REPUTABLE developer, but at least they acted quickly. Lessons learned.
Apr 12 2009, 11:01 AM

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