Dear LYN Friends,

It have been long time since i last logged-in to LYN Forum.

I have a problem with Lazada customer service on their return pick up for damaged item.

I have called many times, sent emails and also facebook message Lazada on this.

However, today is day 9 since i lodged my first complaint of the damaged shipment and there is no one from Gdex/Poslaju come and collect the damaged shipment as promised by the Lazada customer service.

I do not know which is the best channel for me to get help. I hope LYN friends and lend me a hand.
Thank you.

Attached with the email communication with Lazada CS.








FB response,




This post has been edited by spirit of demon: Jan 26 2016, 09:58 PM

I have called to their CS helpline.
They said they will arrange the reverse pick-up since this is a furniture. It is not easy to send back myself.
That is the reason why they gave me the manual return form.

I was thinking to lodge complaint to consumer tribunal too. However, I want the issue to settle as soon as possible. I will give them a few days more before I lodge an official complaint to consumer tribunals.

I think the major problem is that their CS don't take accountability for what they have communicated. One issue and ticket is handle by multiple staffs.

This post has been edited by spirit of demon: Jan 26 2016, 11:42 PM

Updates..
Today, i received 2 phone calls, 2 SMS updates, 1 FB messenger reply and 4 email replies from Lazada to inform me that they are processing my replacement. I shall rest my case once I received my replacement.