Dear LYN Friends,

It have been long time since i last logged-in to LYN Forum.

I have a problem with Lazada customer service on their return pick up for damaged item.

I have called many times, sent emails and also facebook message Lazada on this.

However, today is day 9 since i lodged my first complaint of the damaged shipment and there is no one from Gdex/Poslaju come and collect the damaged shipment as promised by the Lazada customer service.

I do not know which is the best channel for me to get help. I hope LYN friends and lend me a hand.
Thank you.

Attached with the email communication with Lazada CS.








FB response,




This post has been edited by spirit of demon: Jan 26 2016, 09:58 PM

Send it straight to lazada office?

say thao them u make thred on lowyat.net then they will take serious

Lazada doesn't make pick ups. Some of their merchants are crap and when the item arrives damaged, you find your own way to send back


Edit: Sorry, I was thinking of Groupon

This post has been edited by 6216: Jan 26 2016, 09:56 PM

I have called to their CS helpline.
They said they will arrange the reverse pick-up since this is a furniture. It is not easy to send back myself.
That is the reason why they gave me the manual return form.

I was given wrong windows 7 sold and fulfilled by lazada
Bought retail win 7, got OEM win 7
Returned it at own expense
Replacement was also wrong
Fedup, file for refund, second copy returned at own expense too
Weeks of emails, promised refund but no refund seen
6 months later got refund when I told them I'll escalate matter to consumer tribunals. Only refund my purchase price no compensation for returning the item.

Lazada is in my shit list

This post has been edited by Rusty Nail: Jan 26 2016, 10:01 PM

send it to Mail Boxes ETC?

Lazada staff spotted

long long time ago .. i bought something through lazada (price <RM50). didnt receive the item after few weeks so ask for refund. they lansi, i threaten lipot to tribunal. they sked and refund. few days later item arrived. profitttttt ..

happen to me twice. i got my money back and also the items i ordered.

Maybe you can go to lazada tered.

Many forummer over there bought countless items from lazada.

I was thinking to lodge complaint to consumer tribunal too. However, I want the issue to settle as soon as possible. I will give them a few days more before I lodge an official complaint to consumer tribunals.

I think the major problem is that their CS don't take accountability for what they have communicated. One issue and ticket is handle by multiple staffs.

This post has been edited by spirit of demon: Jan 26 2016, 11:42 PM

Updates..
Today, i received 2 phone calls, 2 SMS updates, 1 FB messenger reply and 4 email replies from Lazada to inform me that they are processing my replacement. I shall rest my case once I received my replacement.

U lucky lah. My case drag through 2 months and 14-15 phone calls to them and countless emails in between then only successfully refunded two days ago.