Just want to ask, usually how long the card retention team will call back? thanks.

called for asking to waive the one card annual fee, failed. so requested to terminate the card. after 5 mins check from online acct, the card already disappeared......

emm......maybe, $168 is too much for me

Called to cancel on 31/1 coz of the annual fee
asking waiver but the cs said can't so straightly request for cancelling
then heard the cs said oh u don't hv any outstanding balance, auto-debit blalah blalah, now i hv blocked ur card
then asking me whether i hv other thing to ask?
at that time i was like , then just asking them to send me the cancellation letter
and the lady reply that the card cancellation dept. will call me back within 5 days to confirm from me
after that login to my online acct, the one card already gone......
i thought this case already closed,
but 2 days ago, the retention team called me asking if they waive 3 years AF for me, will i willing to keep the card?
why not?

so far quite satisfaction of their cs, called couples of time
still remember that last time called for dispute of double charges, the cs directly proceed it & no need to fax any forms
another one for adding vox card, still no need to send in any documents, coz is an existing card holder
now struggling whether to add the lady card or not?

P/S: did anyone try to pay etiqa car insurance & myeg with vox card? is that entitle for 5% CB?

already tried last month, but need to wait until end of this month only can know the result

quite sometimes have not been here.
just want to report some cash rebate site for vox card

Eligible: Malindo Air & Shopee MY apps
Non-Eligible: My-EG & Maybank Etiqa Online Payment

Left out Firefly ( Fly Firefly Sdn Bhd.), though already in eligible list, but not
just wonder how they categorize MyEg? as govt body? bill payment?