I believe something to do with the January cash back...

Nothing yet.

I will dig out TnC and straight write to BNM tomorrow.
Maybe after I call them and can't get a satisfactory answer.

Probably because he wants to use UOB VOX to reload if there's such a feature.

Applies to all UOB cards.

I think finished already?

I was so busy in the office today and never had the chance to write a complaint. I will probably do it tonight or tomorrow.

Just now UOB called me and I thought the lady called to follow up on my complaint regarding slow VOX cash back. Who knows, she wanted to offer me a PRVI card and said all AF will be waived.

I said no thanks and I don't want this card.

Yes, the slowest of all time.
You guys can also complain.

Thanks, others as well to give more pressure.

Just guessing only.

Too bad, I know the trick of this card. Pretty useless.

Since I have some time before I sleep, I have just dropped BNM my complaint and CC-ed UOB CS email address.

If everyone's complaint is the same, then it's nothing interesting.

uobcustomerservice@uob.com.my

I actually requested BNM to look into these for these three reasons:
(i) No satisfactory answer from UOB regarding this delay
(ii) UOB doesn't follow its TnC
(iii) UOB doesn't have a fixed date to credit cash back to its UOB VOX customers which is not fair to us

It's a good card la actually, for my usage better than CIMB CR but the cash back date really sucks.

I thought you got your cash back for TNB? What's the problem?
I really don't want them to notice this part...


By the way, the CS Manager just called me and had a lengthy conversation with me. They have officially received the complaint from BNM today and he has spoken to the Product Manager regarding this.

I told him I cannot accept a big bank like UOB has this kind of unreliable system and he said it is due to the ad-hoc promos they had earlier which I suspected is the 20% cash back thingy. Long story short, cash back for January will be credited by tomorrow and if I still can't see it posted on Thursday, I will straight call to this guy. I have his name already.

It is their system problem and asked us to be patient and I said, be patient for another few more years? I told him though I'm new to this card, only hold it since last August but I know this card is already in the market for few years. Are you telling me this problem wasn't happening previously? Only started after I hold it? Am I that unlucky? Oh well, or probably they haven't met a nasty customer like me before.

So guys, just wait till tomorrow.

Actually I did say a lot la. You know me, infamous for kaki komplen for banks.

Yes, rightfully should receive end of Feb and until now we still haven't got it.
So long you use for any transaction with no minimum limit, then you won't be charged with monthly RM 6. In order to get cash back, you will need to spend RM 50 and above per online transaction.

No worries, I don't think they will remove it.
I told the CS Manager that if I don't see it on my unbilled transactions on Thursday, I will definitely escalate.

I think you have not read about VOX. VOX has no cash back for petrol.
VOX is for online transactions.

I'm so lazy to change my statement date, just let it be whatever date it is. My payday is every month's 20th.

The only statement date I have changed so far is for my Ikhwan to make it the same day as my M2Cards, easier for my tracking.

Posted yesterday or today? Mine is 9th March.
This is the online transaction cash back which I was escalating all around. Well, the CS Manager kept to his promise.

Yeah, got mine too. RM 50.
victorywp, please add Expedia into the VOX bucket list.

Check under unbilled transactions?
Well, last month also some of them got it one day later.

Erm, then too bad. What other UOB cards do you have besides VOX?

Yes.

You mentioned to me in my post regarding this that it is charged after my stay, so what is it now?

Anyway, for those using VOX, can I confirm that you have already got the January cash back? I have already got it on yesterday and UOB has replied me that it seems it has credited for VOX cash back.

Yes follows calendar month.
Check under your unbilled transaction. It should be tagged under "Campaign Cash Back".