I'm seconded to this review, this company (Kawan U) services given are very lousy af to the extend that nothing is acceptable and tolerable.

Their communication between the repair line and customer service are totally breakdown. Numerous times of calling them to get status but cannot a proper reply and answer.

Once the answered your call, they shall reply you in such this way, "Let me check with my technician" but no follow ups or even get back to you regards to the service status.

The chronology of my case is like this...

I've been sent my washing machine to them for repair since 10th Oct 2017, and they have repaired within 4 days. I've paid for around RM500 to get it repaired for the sensor and drum gears sort of thingy. The delivered back on 14th Oct. Well that's consider fast before they have receiving the payment from me.

After roughly less than 2 months using it, it is no long working again. Called them back to check since they provide warranty for 1 year on the same machine they serviced. They have collected the machine back to service on 22nd Dec 2017.

Yet until today which is already 3rd of Jan 2018, its been more than 10 days they still unable to get it fixed with follow ups on the machine status regardless i've called in numerous time and pressurized them over the phone. Nothing from them but only knows on replying "Let me check with my technician".

Such a lousy & unreliable scamming company, i'll never recommend this to anyone and never trust their advertising promises. Hope this could be a good review for those who looking for Kawan U services.