May 6 2016, 08:57 PM
QUOTE(cybpsych @ May 6 2016, 09:57 AM)
ok, just got to know little nuisance being a new cardholder for PBB VS.
1) You only get your first statement when a complete cycle completed.
e.g.
I got my card on end-April, hence statement date set on th 4th (T+0).
I expect to receive statement on 5 May (T+1day), but till now dont have.
Called CS. CS verified that i will only get my 1st statement on 5 June.
Reason is my Day 1 (end-April) --> 4 May is not a full statement month, hence it will be combined to 4 June instead (system generate statement when full statement month completed, which is between 5 May --> 4 June)
2) It seems first cashback will be prorated as well. Not RM50. As told by CS lah.
Annoyed with this because i've maxed RM883 spending before 4 May, expecting to get full cb on 5 May
But, CS said i wont get full RM50 since it wasn't a full statement month.
this one, to confirm later on 4 June later. see next point.
3) By 4 June statement, it would consists of ~1.5months unbilled transactions. I asked CS if i would get prorated CB (Apr) + full CB (May)? CS said No, because CB based on statement cycle, of which my actual statement only starts on 4 June.
this one also, to confirm on 4 June whether i will get >RM50 cb or max RM50 cb.
i wonder if PBB's billing system is that smart/intelligent to split the cb calculation.
When I got my card which statement date on mid month, I asked to change it to end of month. Got it on March and call them on the spot. I only got statement on May. I only got rm50 of cash back for that 2 months, since the reason given is : rm50 for each statement.1) You only get your first statement when a complete cycle completed.
e.g.
I got my card on end-April, hence statement date set on th 4th (T+0).
I expect to receive statement on 5 May (T+1day), but till now dont have.
Called CS. CS verified that i will only get my 1st statement on 5 June.
Reason is my Day 1 (end-April) --> 4 May is not a full statement month, hence it will be combined to 4 June instead (system generate statement when full statement month completed, which is between 5 May --> 4 June)
2) It seems first cashback will be prorated as well. Not RM50. As told by CS lah.
Annoyed with this because i've maxed RM883 spending before 4 May, expecting to get full cb on 5 May
But, CS said i wont get full RM50 since it wasn't a full statement month.this one, to confirm later on 4 June later. see next point.
3) By 4 June statement, it would consists of ~1.5months unbilled transactions. I asked CS if i would get prorated CB (Apr) + full CB (May)? CS said No, because CB based on statement cycle, of which my actual statement only starts on 4 June.
this one also, to confirm on 4 June whether i will get >RM50 cb or max RM50 cb.
i wonder if PBB's billing system is that smart/intelligent to split the cb calculation.
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