Just to share my recent experience with Baagus curtain.

When I was choosing the curtain for my bedroom, I had informed the sales person that I want black out for my curtain. Then she showed me the samples of black out curtain for my selection. I had chosen one of the black out samples to be used for my bedroom.

They have done the installation last week. After a few days observation, I notice why so-called black out curtain is not totally black out because I still could see the sunlight behind my curtain and the window grill behind still can be seen very clearly. Then I called up the sales person for clarification. She says my curtain is not 100% black out. It's only 80% black out. I was dumbfounded when she said this to me. Then I told her that it is not even 80% black out as she claimed because I still could see the window grill behind so clear. She didn't reply me at all. This is a very irresponsible sales person and a well established curtain company shouldn't have behaved like this.

In order to close the deal, they didn't tell me the full picture. They should have told me that this selection does not meet my requirement for black out curtain. Now I'm stuck... Very regret that I had chosen Baagus.

How could you expect an ordinary user who is not in the curtain industry to understand all the curtain terms.

As a layman, the term black out means that area will turn totally dark without seeing the sunlight behind that's what we understood.

Then as a responsible sales person just has to answer him "yes" or "no" black out.

Thanks bro for your suggestion to take them to consumer tribunal. The word blackout was never mentioned in my receipt. Usually the receipt only describes the model number and won't mention the percentage of blackout as this would draw them to plenty of unwanted legal issues.

The 80% blackout curtain didn't really pissed me off but their after sales service did!!