Jul 31 2018, 04:52 PM
QUOTE(mrstohchu @ Jul 30 2018, 07:01 PM)
Just to share my experience curtain shopping at Baagus:
Dropped by Baagus (Kota Damansara) the weekend of 15 Jul. Came prepared with window measurements of my entire house. For the record, my house is a 2.5 storey end lot. Meaning that my order, if i engage their service, would have been a decent size order.
Was 'attended' to by the only employee there - her name is Whylie Seak and that she is the manager.
Throughout the entire process of me and my husband browsing the store, her attitude was 'bo chap'. Only responds when questions are asked. My husbands muttered to me - man, she sure is switched off.
Overall, attitude not the most welcoming. For example, i asked if they could provide samples so that i can bring back to match against my walls. Her response was 'Cannot, if we cut samples for every customer, my fabric will look like beggar cloth'. I'm thinking there could be a more tactful way of putting it across to the customers that you don't provide samples.
Anyway, i continued with my fabric selection. My thinking was, i was already there, if i find fabrics that suits my need, just go ahead to get a quote and see if it fits my budget. Only expect the staff to do her job and provide me with a quotation.
I only did a detail check on the quotation when i was home and immediately noticed that the quotation was 'off':
Lliving room has a 3 panel sliding door + 2 panel side window = $1,368.
2nd floor common area has a 3 panel window = $1,566
*Both using the same material
Logic tells me that the smaller area cannot be more expensive than the larger area.
So, i texted Whylie to enquire whether she quoted correctly. Her reply was 'oh, she forgot to quote for the side windows'. No offer to re-quote to include the side windows (my house is an end lot). I had to prod her, telling her please re-quote to include the side windows.
She said she would get back to me but its been a week and no response.
I shudder to think how shitty the customer and after sales service will be.
Better think twice if you are shopping for curtains
baagus business is so good hence the expensive price and shitty service. so far my neighbors are happy with the outcome from baagus though, then again its much more expensive than others. I opted for Mezzo curtain house after some survey, did some wall paper from them as well. In my opinion quite reasonably priced at 2k+ for a 1000sf condo (2 rooms + balcony, full height curtain). My neighbor got a 4k quote from baagus.Dropped by Baagus (Kota Damansara) the weekend of 15 Jul. Came prepared with window measurements of my entire house. For the record, my house is a 2.5 storey end lot. Meaning that my order, if i engage their service, would have been a decent size order.
Was 'attended' to by the only employee there - her name is Whylie Seak and that she is the manager.
Throughout the entire process of me and my husband browsing the store, her attitude was 'bo chap'. Only responds when questions are asked. My husbands muttered to me - man, she sure is switched off.
Overall, attitude not the most welcoming. For example, i asked if they could provide samples so that i can bring back to match against my walls. Her response was 'Cannot, if we cut samples for every customer, my fabric will look like beggar cloth'. I'm thinking there could be a more tactful way of putting it across to the customers that you don't provide samples.
Anyway, i continued with my fabric selection. My thinking was, i was already there, if i find fabrics that suits my need, just go ahead to get a quote and see if it fits my budget. Only expect the staff to do her job and provide me with a quotation.
I only did a detail check on the quotation when i was home and immediately noticed that the quotation was 'off':
Lliving room has a 3 panel sliding door + 2 panel side window = $1,368.
2nd floor common area has a 3 panel window = $1,566
*Both using the same material
Logic tells me that the smaller area cannot be more expensive than the larger area.
So, i texted Whylie to enquire whether she quoted correctly. Her reply was 'oh, she forgot to quote for the side windows'. No offer to re-quote to include the side windows (my house is an end lot). I had to prod her, telling her please re-quote to include the side windows.
She said she would get back to me but its been a week and no response.
I shudder to think how shitty the customer and after sales service will be.
Better think twice if you are shopping for curtains
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