Port in to maxis on Early October at Maxis KL Sentral, thinking to get Maxis One Plan 98 at that time. But then the sales person told me that if I choose Maxis One Plan 128, he will give me rebate 50 RM for 2 months bill starting from 2nd full bill which is on December Bill.

When the 2nd bill came at 7th December, no rebate at all for my bill. And I decided to follow up with them

On 9th December 2015 : I went to Maxis KL Sentral and ask them about this. They said that this is the problem with Maxis so they opened a case for me (Case # C17127667) and asked me to wait for 1 week.

On 19th December 2015 : I called Maxis Customer Center and ask about my case. They throw the ball to the dealer which is Maxis KL Sentral saying that the dealer didn't submit any rebate request for my account. Again they open another case for me (Case # C17164633) and ask me to wait for few days

I feel like cheated by those Maxis sales-person, sounds like the never submit bill rebate for my account as promised. And I believe if I never make noise about my rebate to them, they will just forget about it and move on

don't get what they offer... get what you want...

Hi HandsomeDupe,

We apologize in this matter which is happening to your goodself. Your case C17164633 is still ongoing and we will revert once the update is given. Once again we apologize for your inconvenience.

TQ

yeah, I feel bit regret for taking their offer. Initially I believe that Maxis ppl will keep their words as they're a big company in here.

I opened the first case on 9th December and by 12 December Maxis has requested dealer to submit the rebate and up until today I still need to wait (if what your CS said is true). Very efficient way of work isn't ?

Hi HandsomeDupe,

Allow us to check on this matter with the relevant team, rest assured we will contact you back as soon as we get the feedback.

Thank you.