So much face palm. Called them up, must go through very tight verification. First 2 times I failed. They asked me what was my last transaction, I said it was from Steam, they even wanted to know what is it you particularly bought from Steam, was it for Steam wallet or games etc, just 1 slight wrong info they will say that you've failed their verification process. Quick advice, make sure you log in and have your account info infront of you, they'll ask transactions within the past few months, current account balance, how much you top up in xxx month, etc