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Credit Cards Credit Card v19, Post/Ask general questions here, Please read post 1-3 before posting, tq

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HJebat
post Feb 22 2016, 11:56 PM

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Guys,

Here's my situation:
1. Used my CC on 01/01/16 at 0009 & 0024

2. However, in my CC statement, it was stated as 31/12/15 transactions

3. Filed a report to the CS about the mistakes in my statement

4. CS amended the mistakes, but now my transactions dates were changed to 2nd & 3rd January 2016

5. Enquired CS how they came up with so many different dates & these were their reply:
a) tarikh transaksi yang tertera dalam penyata adalah berbeza dengan tarikh transaksi sebenar seperti mana yang direkodkan dalam sistem bank kami iaitu pada 31 Disember 2015 disebabkan ia melibatkan sistem Visa International yang berada di zon masa yang berbeza

b) Perkara ini telah dirujuk ke unit yang berkenaan dan kami dapati sistem sms telah dihantar kepada pemegang kad sejurus transaksi dicajkan ke akaun kad kredit (tidak kira samada transaksi berjaya atau tidak).
pihak kami dapati, perbezaan tarikh yang tertera adalah disebabkan ianya melibatkan pihak ketiga (Visa International) di mana sistem tersebut berpusat di Amerika Syarikat yang berada di zon masa yang berbeza


Based on the reply from CS, is that a valid reason for the dissimilarity of my transaction dates in my CC statement?


HJebat
post Feb 25 2016, 10:38 AM

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QUOTE(Prodigenous Zee @ Feb 24 2016, 10:12 AM)
Similar thing happened to me last year while I was overseas. The transaction date shown in my statement followed the local time of the place I used the card, not Malaysian time. I'm guessing you made an online payment to a company based overseas?
*
It was an online payment to Malaysia Airlines. So, I think the transaction should be following our local time.

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