When i log in to MyHotlink webpage and go to External Content, it says that there is no active external content subscription under my phone number. But I've already have a RM10 Spotify subscription under my account and why is it not there?

Hi,

May we know what do you want to check? Do note that External Content is a service provide from SMS code 3xxxx. This service is not from Maxis.
Spotify is a service from Maxis and it is a Value Added Services.

Thank you.

Thx for the info. May I ask that why my renewal of Spotify premium doesn't include the 150MB Internet quota anymore? When I checked it in my Hotlink red app, my balance stays at 0, but my account have already deducted RM10.

Hi lehman1234,

Effectively from 2nd of November 2015, Maxis had revised all Spotify Premium pricing subscribed via Maxis to RM9.99/month. If you have 1GB and above worth of data, your Spotify Premium subscription will be free of charge. Please be advised streaming through Spotify will consume your Internet quota. For more information, please refer to http://www.hotlink.com.my/en/plans/hotlink-spotify.html

Thank you

is there any hotlink customer service help to unsubscribe the 3rd party service here?

Hi cordelialoo,

We can help to escalate this matter to that party once you have provide the following details via PM ,

- full name
- IC/passport number
- mobile number
- last topup amount and its date

Thank you.