I have been giving them feedback / complaints about since few years back..this year alone already given 2 feedbacks but nothing is done..getting worse

Yes, maturing next's Tuesday but will only have the time to go to the bank on Wednesday. Hopefully upliftment process at SCB is smooth. If no other new promo, I will just move to UOB 4.4. Then will also have one from UOB maturing the week after, still haven't decide going to CIMB or go back to OCBC

This post has been edited by Human Nature: Dec 11 2015, 11:49 AM

UOB BC at my branch was over 2.15 before GST previously even though I pointed out that some branches are charging lower. No standard one.

Thanks for the proof. Previously I am unable to show anything when I insisted that other branches are charing a different fee. Having a cert maturing with UOB next week, will try.

I will never ever place a FD with SCB again. Went to the branch to uplift the 4.25% 15 months FD and was yold that they do not issue any BC. The only 2 options are cash or credit to SA. Didn't want to credit to SA because I don't have any SA with my next placement banks, OCBC or UOB. By this time I already got the manager to come.

So I said I want cash from the uplifted FD and few thousdand more from my SCB SA. The teller said I need to fill up some forms to uplift FD to SA. I straight away said why need to fill up forms when they said SCB is going paperless. I am being a pain here. So the teller fill up the form and get me to sign. Guess what, she only withdraw the cash from SA. Even the manager heard that I want both FD and SA in cash. Okay, done.

Next I said I want to change the standing instruction for all my other 7 certs to principal + interest credit to SA because if no BC is issued, I do not want to be there physically.

Manager said cannot be done but I said can. Upon checking, it can be done. So they teller filled up 7 forms and since I did not bring along the other 7 certs, wanted me to sign under a stamped remark: FD receipt misplaced by customer, uplifted without receipt. I told them, that is a fraud attempt because it said I am uplifting my FD and that I have lost my cert. I told them I am able to change my standing instruction through phone call previously.

And since both the teller and the manager also seemed blur, I refused to sign and cancelled the instruction as they keep talking about the base rate. The last thing I want is for them to mess up my promo rate and every 6th month credit interest.

So when the next cert matures, I need to think on how to transfer as it is a larger sum than today for cash. The only way that I can think of is to credit to SA and then do online IBG. Anyone know what is the max IBG limit per day?

Okay, so with the cash I went to OCBC for 4.5% 12 months placement and decided to open a SA for future convenient sake. I asked for a SA that has no fee, no ATM and the banker proposed 360 account. So I proceed to deposit the min opening amount RM200. I made it clear that I already have an existing online account with OCBC under my credit card (now terminated) and I want to be able to do online transfer with the new SA. She said no issue. FD was smooth this time.

Then now I login my OCBC account and tried to perform fund transfer but failed. It said I need to open a new deposit account. So I clicked and followed the steps and now end up with a second 360 account but zero deposit. I thought need to maintain RM20 but now zero amount, will there be any penalty?

Any idea how to enable fund transfer function? early closure will incure RM20 fee.

This post has been edited by Human Nature: Dec 16 2015, 02:35 PM

The memo states that no BC will be issued starting 1 Feb 2015. However, according to the manager, some branches sill issue them. Mine is BSA so no cheque option too.

My OCBC online account was previously open because I have OCBC credit card. No SA. Even after I terminated the card, I can still view all my FDs. Then now after open the 360 SA, I can view it but unable to perform any transfer. Anyone with 360 account here?

SCB Melaka Raya


This post has been edited by Human Nature: Dec 16 2015, 02:52 PM

No, I end up didn't go for PB. The IBG limit should be per account right? I have 2 BSA for technically the limit is 100k? Else have to perform IBG on 2 days. They don't do over the counter GIRO either so no other options.

I will have to go to the OCBC branch again next week to sort this out.

Exactly, imagine if 1mil and no BC and daily limit only 50k. But maybe PB have a different perks and can issue BC, so do share the outcome.

I just checked my SCB preference.

3rd Party SCB Funds Transfer: 60,000.00
Interbank Funds Transfer: 50,000.00

And it is daily limit so even if I have 2 BSA, stil 50k.

Worse comes to worst, I will bring along another people to follow me and withdraw cash.

Thanks for the feedback. I guess the banker just now didn''t properly setup my online account. Probably need to generate a code from ATM like maybank. On the other hand, the purpose of opening the 360 account is just as a holding account. For example, receiving fund from CIMB or SCB and then use that to place FD with OCBC since they consider 7 days as fresh fund. So if customer service or the branch can't solve, I will just leave it for that purpose.

Now that you mention it, the memo did state outward telegraphic transfer and Rentas as alternative. For rentas, it is basically same as over the counter IBG but takes longer time to reach? The manager also one kind one, I asked about over the counter IBG and he did not mention about rentas at all.

Rentas is listed as one of the alternative. So maybe that is another option.

This post has been edited by Human Nature: Dec 16 2015, 03:29 PM

Okay thanks for the info, for this situation, rentas it is then. So just need to provide the destination account number to the teller? How do you guys normally check whether the fund is in or not? Mobile banking?

@bbgoat, From the memo, one of the table entry:

Affected OTC services:
Interbank Giro / Cashier's Order / Bank Draft

Alternative:
Internet Banking / Breeze mobile app / ATM / Outward TT / Rentas

Yup, with rentas then no issue. Just i wonder why the teller does not mention about it. Even one aunty at the counter next to mine had to credit everything to her SA just now and the teller did not inform her about rentas. Can you double confirm with your RM @ SCB next week?

This post has been edited by Human Nature: Dec 16 2015, 05:02 PM

I might drop by at the SCB branch next week to change the renewal instruction for all remaining certs to :

(3) Credit principal and interest to same currency account number

Will be bringing the certs this time.

-----
OCBC considers fund transferred to CASA in 7 days as fresh fund for FD placement. Anyone know what is UOB criteria? TQ

Yes, all (2) except one cert with (3).

It depends on the duration that you want to place your FD, short term or long term. Different banks will have different promo too and conditions too...like step up, tied with savings account, or just pure FD depending on your needs. For example, OCBC giving 4.5% for 12 months now.

having personal cheque will solve the issue too.

Previously it took almost a year for our banks to increase the rates from 4.0-4.2 to now 4.4-4.6%. I will be happy if we can get 5% by mid 2016.

While we were talking about UOB charging different fee for BC few days back, I sent an email to UOB to inquire what is the actual fee for pure FD upliftment and today I received a reply:


which is consistent with the penang branch.

I am going to show the print out of the email to the branch manager at my place as she has been insisting that the fee is RN2.xx all this while

This post has been edited by Human Nature: Dec 18 2015, 01:42 PM

the extra RM2.00 can pay for parking

How do you transfer your uplifted FD from SCB?

How do you transfer your uplifted FD from SCB?