Hi. I will like some feedback regarding TP-Link Archer C9 v1.
I want to confirm if it's only affecting me or it's a common problem.

a. Unsupported browser
Edited: if i didn't update router firmware.
I cannot enter the router's setup page to setup the router.

OS: Windows 7 32Bit.
Error message: Unsupported browser.
Router Firmware Version:
-> Out of the box
1. 4.0.0 Bulid 20150811 Rel. 57338
-> Updated
2. 4.0.0 Bulid 20150916 Rel. 37772

☆Tested using I.E. 8, Firefox and Chrome
Laptop set to DHCP.
Anti virus disabled.
Already set PC not to automatically dial.
Already reset I.E. to default settings.
Already tried with and without compatibility view.
Same result after i updated the router's firmware using my phone..

What works?
i can only login the router using a mobile phone but only if i use Android stock browser or connect using PC via wireless.
-> PC if login using wireless, GUI is messed up.
e.g. dropdown box will not load, region setting page will overlap with password setting page, update firmware page will get stuck at 0%.
-> PC will get msg 'Unsupported browser' if connect via LAN cable. I have tried to reset I.E. 8, rebooted PC but get the same message.


@all, kindly confirm if I'm missing any browser plugins, etc.

b. Can't detect router's LAN port
Edited: My LAN driver is outdated.Not sure why but it can only detect the router's port no.1. After update driver, can detect all 4 ports.
My PC cannot detect router's Ethernet port unless i reboot the router. Unplug-plug Ethernet at PC and router doesn't work. Restarting PC doesn't work... Only works if i reboot the router...

Steps to recreate the problem:
1. One LAN cable (cable A) connect to PC. Cable A connect to router's LAN port 1.
2. Confirm PC can detect router using cable A.
3. Unplug cable A at PC side. Don't unplug cable at router's LAN port 1.
4. Grab another cable, cable B and connect to router's LAN port 2.

Result: PC cannot detect router....

c. TP-Link Archer C9 v2
Anyone have the revision of the Archer C9?

I received my unit on Friday but it's v1.
Archer C9 v2 is listed at tp-link.com.my
Mine is v1. Already double check sticker and inside router GUI also mention it's v1.

This post has been edited by nill: Dec 7 2015, 12:08 PM

clear your cache browser

that's the 1st thing i tried.
can recommend any browser besides Chrome and Firefox?

once updated you reset the router?

Have you tried checking what is your gateway through ipconfig?

Setup my archer c7 last night. Couldn't detect my router at first. I switch the ports. I let the first LAN port for HYPPTV empty. I don't use HYPPTV. Connect all the cable back to port 2 to 4. Reset back my router.

Then can detect.

This post has been edited by kingsora: Dec 7 2015, 07:24 AM

V1 is not compatible with Unifi (for VLAN tagging) AFAIK

Not sure. Completed the setup in one night. I remember rebooting but probably i should have boot the router after cutting power for 10 minutes at least.

Yesterday tested again, the web login works.Seems like my problem is related to my LAN driver.
Before updating can only detect port 1, after update can detect all 4 ports.Not sure where you get your info but Archer C7 v1 is the model not compatible with UniFi. I am also using Streamyx.

This post has been edited by nill: Dec 7 2015, 08:35 AM

How you router .. Can make some review

i am the wrong person to ask. My Streamyx connection has been unstable for 3+ weeks. Sometimes, a 10+MB driver download from Asus webpage can get corrupted.

My warning to future P. Heights Streamyx subscribers:
Prepare to get a massive headache because this problem is intermittent. Unless you can suggest better test to TM rather than Ping test, you are wasting your time. They will suggest you to get a better ADSL modem, help to reset or change your port at the access point. Time for me to move on to UniFi..

for streamyx you need to used archer D9 not C9

I have setup my old ADSL modem into bridge mode.
I bought the C9 because D9 will be not be useful after i switch to UniFi.

So now your problem solved yet or not?

Sorry, it's solved. Now i update thread title.

This post has been edited by nill: Dec 7 2015, 12:07 PM

Sorry, my bad