Hi guys, I've purchased this monitor from a seller online with the specifications provided that this monitor has G-Sync.

Since I'm a Malaysian, I refer to Acer Malaysia's official website for the specification of this monitor. And yes, the website states that the monitor has G-Sync (which is incorrect) and I've purchased it based on this piece of information.

Acer Malaysia's Official Website link for Acer XB240H

A few weeks or months later I realized that Acer XB240H has no G-Sync when I stumbled upon a conversation (Q&A) between a seller and a buyer. The information on the website has been corrected as some retailers has contacted them about this issue.

The problem is, I have already purchased this monitor and I'm currently asking the seller for a refund. If I could convince the seller to allow me to buy another monitor from him which comes with G-Sync and return this one, should I do that?

I want to know whether is it worth it to upgrade to a G-Sync enabled monitor on a 1080p resolution? Should I get the Acer XB240H ABPR 144Hz 24.0" Monitor if it is available in my country? I would also like to know whether I am entitled to a refund in this case. It's been more than 2 months since I bought the monitor, please advise!

My system specifications are as below:

CPU: Intel Core i5-6600K 3.5GHz Quad-Core Processor
CPU Cooler: CRYORIG R1 Universal 76.0 CFM CPU Cooler
Motherboard: Asus Z170 PRO GAMING ATX LGA1151 Motherboard
Memory: G.Skill Ripjaws V Series 8GB (2 x 4GB) DDR4-2400 Memory
Storage: Intel 530 Series 240GB 2.5" Solid State Drive
Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive
Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive
Video Card: Gigabyte GeForce GTX 970 4GB WINDFORCE Video Card
Case: Cooler Master HAF 912 Advanced ATX Mid Tower Case
Power Supply: SeaSonic S12II 620W 80+ Bronze Certified ATX Power Supply
Operating System: Microsoft Windows 10 Pro OEM (64-bit)
Wireless Network Adapter: TP-Link TL-WN881ND 802.11b/g/n PCI-Express x1 Wi-Fi Adapter
Monitor: Acer XB240H ABPR 144Hz 24.0" Monitor
Keyboard: Corsair Vengeance K70 Wired Gaming Keyboard
Mouse: Razer Abyssus Mirror Special Edition Wired Optical Mouse
Headphones: SteelSeries Siberia v3 Headset
Speakers: Sharp XL-HF202 Micro Hi-Fi System

Yes gsync is worth it.

That monitor is not worth it.

Going forward 1440p 144hz is the gaming standard now for high end
Problem is u dont have enough gpu/cpu power for it.

Is it possible for me to get a full refund or exchange of product? I've never been involved in this kind of issue.
I bought it off 11street.

Try look at their return policy

doubt it but u can always ask ure seller. but they are just warehousers that order based on distro stock...

basically u were enticed by the web design without checking their paid up capital etc...

again i remind you .. you dont have the cpu/gpu power for 1440p atm.


This post has been edited by cstkl1: Dec 3 2015, 07:10 PM

This whole thing is a mistake by Acer Malaysia.
I will be going for the Acer XB240H ABPR which is the 24" 1080p with G sync. It's rm100 more expensive only.
But I can only get that if they are willing to refund or exchange it with me.

may i know where did you get the one with the g-sync? im looking for it.

whats the min specs to run 144hz?