Scope is managed fairly well, ICSM/ITSC and etc. but this IT-365 or more specifically virtual banking department has a very good Head of department, Mr. Franky.

However, because of the few bad apples who were given the "manager" title are the ones who screws everything up.

Let me give you an exam given by one of the "Singaporean" Manager who has a BIG BELLY ... * I wonder when was the last time he has seen his toes? Ahem back to topic, he asked us ...

"I eat the same food as you do, we drink the same water, and we even go to the same toilet, why is it that I remember more than you all do?"

To be honest, I wanted to give him an answer straight in the face

"Because you're a Singaporean, of course you know more about Singapore than us. And more importantly you have been doing this work like for 1 or 2 years? Doesn't take an Einstein to figure out that you can at least remember so much."

Of course, he then mentioned that he was also from MENSA .... one of the TOP youth communities in Singapore. Of course, this guy mentioned that he "withdraw" from the society/school because he felt that everyone there were "Acting" to be smart.

Well, If he truly was from MENSA, he should be in NASA now and not IT-365 in MALAYSIA as a Service Manager. Perhaps, this is how highly Intelligent he is?

I have my doubts of course that the Stray dogs outside LYL have a better brain then he does. Because least, those dogs are still in their own country and not in Singapore being a Customer Service manager.

I don't want to defame IT-365 as I believe in their contribution to Singapore's development, and Malaysia's Economy and making the people feel alittle lest poorer.

However, the people from Virtual Banking Department truly deserves a pat in the back, and salute for working so hard and it's a pity that they aren't in a better company where their potential would have been more profound.

I would only say that the Managers from Virtual banking Division ..... specifically a Service Manager who Back stabs his staff, talks cow and dung stories, and not to forget ... the arrogance of his ignorance. In the next post .. I would like to share with everyone how I lost my respect to IT-365 Malaysia S/B.

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Added on December 31, 2008, 10:59 pmCustomer Service, Is defined as a profession that provides solution to clients/customers who encounters difficulty in a purchased/paid product and service.

Let me share an experience which made me realize, I wasn't with the RIGHT PARTNER... This is based on a true story I witness while seated beside on of the least appreciated Service Banker in the company

One evening around 8pm in the Evening, a customer called in requesting help from SCB to Temp Increase his Credit Limit. When asked for what reason, the customer said that his Brother has been hospitalized due to an accident in a foreign country. Thus, request a temp limit increase for his Credit Card and would like to make an Online Purchase of an Airline Ticket. The Service Banker/ SB than walked up to the Duty Manager/DM for that evening and ask if there is any way he could help the Customer.

The DM with the big belly from Singapore then told the SB that the only way for the Customer/ CM to have a temp limit increase was to fax in a receipt of the deposit that his card requires to purchase the ticket. However, Temp limit increase doesn't apply for ONLINE PURCHASE. Temp limit can only be used by SWIPING the card physically/manually.

The SB walked backed to his seat, took a deep breathe and told the CM what the DM mentioned and that the only way for his Temp Limit to be approve if for him to Physically SWIPE the card to make a purchase. However, the airline only allows online purchase or through the phone. (Similar to Air Asia, except this is for Singapore).

So, the CM again pleaded to the SB for help, and asked if the Phone purchase was applicable, the SB then goes back to the DM to ask if it can be done.

the DM said "Why are you wasting time on this customer? I already said, it must be physically or manually. No online purchase is applicable."

the SB ask "But phone purchase?"

The Dm replied while showing a snobbish face "Do you UNDERSTAND what is Physically SWIPE ?"

Feeling irritated by the DM's response, the SB told the CM to fax in the Deposit and SB took full responsibility and will ensure that the CM will get his purchase done through the Internet.

The SB then called the Authorizers who then confirmed that ONLINE transaction can be done to purchase Airline Ticket, and only with the Evidence that a Deposit Receipt has been faxed over. Such a transaction is called "Purchase in lieu" apparently the MENSA DM from Singapore didn't know about such a thing, amazingly with his high Intelligence and Emotional Intelligence.

So the SB did as the Authorizers advised and called the CM back at 10 pm (Yes, it took a whole 3 hours)

And guess what happen? The CM managed to purchase the airline ticket THROUGH ONLINE and was able to visit his brother who was admitted in hospital.

Morale of the story is, in customer service line... we must always uphold what we believe is right, and not what the managers think is right. Because the managers especially those with full of EGO and (MENSA drop out) would not want YOU to be better than him.

this is just one story I have observed happen to my colleague, and many other times when a humble suggestion/opinion was shot down by this Fat Mensa Manager. Who in the end applied the ideas and suggestion given by the SBs and claim it as his own.

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Added on January 1, 2009, 12:57 am
HI,

  Please make a copy of that offer letter with the threat, go to labor office and make an official complain.

This people think they know everything about Banking and Financial Act/ Employment law. If they ever give me something like you mention in Black and white, I would make a police report, and file an official complain in the Industrial Court.

  Again, There should be no Reason why should you reject an offer and get black listed, as you had not committed any crime or breach any law. Therefore, arrogant employers such as these should be taught a lesson not to mess around with us (Employees).

They will give you all sorts of nonsense but end of the day, they are no body who wants to be some body. Remember, we have limited freedom of rights and speech. But it will be sufficient to give them a hard time if the "Press" gives them abit of pressure about threatening employees.

I have met people working in the first floor till late hours of the night. I have met them since the first day they started work. From a highly positive person they became highly unmotivated people within 1 month!

With that kind of thing, who wants to work for them la. I can't say much about those in Phone Support, Service banker or Trade Department as i am not in that department but I can see from my own eyes, people working in those department is not under the RIGHT MANAGEMENT.

m working in CTF, the testing Team....

and so far so good.

Due to many documents, ppl, processes involved in a project. Getting a small things done, have to ask multiple ppl, raise RMS (Request) whereby some time takes 2-5 days just to give a permission, to complete a task.

Parking is sucks here....if come late, and you are in no luck. You wont get a parking @ the open car park (infront of CP or near food stalls). Forcing you to park roadside, or, in basement parking.... (first day join, i have to spend RM25 in LYL's basement parking). Now, i came 730am, just to get a free parking infront of makan area.

Reports........ thats the one delaying me from going back home on time... crap... have to consolidate all the team member's report.... and have to sent on that day. Of coz, this only happen during SIT and UAT stage.

Applying leave...is slow. Have to ask..ask...ask.... Line manager multiple times... then only can approve... if reject...also last minutes... damn.

If you are fresh grad, well, you have to eat yourself as no one will actually teach you if you dont ask. Until today, i still have not being guided on company processes.... and i have to dig it myself.