Well, the case is still under investigation. And from the sound of it, it wasn't going well with NinjaVan insisting they delivered it with a proof of delivery (signature by unknwon)

Let hope the investigation goes well and I got my refund/replacement. It's a lot of procedure tho for tribunal .

Thanks for your help bro.

they do provide the proof of delivery on their tracking number, can see the signature. but it's not mine. i've already screenshot down everything just incase they decide to eliminate the evidence.

Can't contact ninjavan tho, can only email them, which they don't bother to reply. sigh, they don't even have a contact number. worst courier service i've encountered. I wonder why Lazada use them at all. The only thing I could think of is lodging police report + consumer tribunal if they does not want be claim responsiblity.

They shouldn't allow anyone other than me or the person i assign to receive the item to sign for the parcel. Was that some kind of breach of consumer rights?

didn't call and stuff. They keep outsource their job to other courier such as Gdex or Citylink. I definitely can't trust a courier service that never send out their own van.

already contacted lazada, they are in the midst of investigation. according to them, ninjavan provide the "proof" and all.

Ninjavan would have to do their own investigation as per the last update from lazada.

Would like to seek advice here just incase the whole thing doesn't goes well so I know what's the next step I can take.