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 MNP Rejected

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TSRaymond T.
post Nov 25 2015, 10:11 AM, updated 11y ago

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I've requested to MNP all the number to other telco however application was rejected for 2nd time, please advise on this issue.
jmas
post Nov 25 2015, 10:14 AM

I can edit title???
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cut off supp line 1st
TSRaymond T.
post Nov 25 2015, 10:16 AM

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QUOTE(jmas @ Nov 25 2015, 10:14 AM)
cut off supp line 1st
*
Do you mean port out supp number first ?
TSRaymond T.
post Nov 25 2015, 10:16 AM

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Duplicated.

This post has been edited by Raymond T.: Nov 25 2015, 10:17 AM
Maxis
post Nov 25 2015, 11:28 AM

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QUOTE(Raymond T. @ Nov 25 2015, 10:11 AM)
user posted image

I've requested to MNP all the number to other telco however application was rejected for 2nd time, please advise on this issue.
*
QUOTE(Raymond T. @ Nov 25 2015, 10:16 AM)
Do you mean port out supp number first ?
*
-PMed-
maelzx
post Nov 25 2015, 11:57 AM

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Raymond T.

Maxis way of accounts: 1 account -> Multiple number. (even if both is MAIN number)

Digi way of accounts: 1 account -> 1 MAIN number

Obviously if you dont mention this, Digi will just submit MNP for the number that you want to port out.

Maxis see this, and since you have other number in the account, will block this.

Luckily you have the reason why its unsuccessful. last time i do, no reason at all. when contact customer service, they just mention just resubmit again because got problem bla bla bla with their system, at this point digi will blame maxis problem, maxis will blame digi problem.

I have MNP out from Maxis to Digi, and now MNP back to maxis from digi. This is the issues that i have to face, waste my time and money (need to pay bills) because need to contact both side customer service several times.

Though, maxis customer is more reachable through twitter smile.gif
samlee860407
post Nov 25 2015, 12:43 PM

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and i am still waiting for the confirmation SMS. seems like i will receive the rejected sms instead....sigh
TSRaymond T.
post Dec 2 2015, 04:48 AM

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MNP Successfully.

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